Brian Vrbicek
Midlothian,VA
Summary
Experienced mortgage professional with over 10 years of expertise in client relations. Committed to delivering exceptional customer service and fostering long-term relationships through "clients for life" experiences. Demonstrates excellent written and verbal communication skills for effective and clear interactions. Constantly improving the ability to gain prospective clients.
Overview
14
14
years of professional experience
Work History
Auto Claims Adjuster
Forge Insurance
01.2024 - Current
- Negotiated with claimants to settle claims.
- Evaluated and investigated over 130 auto claims in 2024 and decided whether insurer should pay claim.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident and issuing payouts to claimants
Mortgage Loan Officer
NEXA Mortgage
01.2023 - Current
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
Pipeline Manager
Amerifirst Mortgage
01.2020 - 12.2022
- Managed active loan portfolio for high volume loan officer team (20-30 monthly closings), in charge of their client's loan process from "contract to closing"
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
Inside Sales
CapCenter
02.2019 - 09.2020
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Maintained high level of customer satisfaction during Refinance boom closing over 300+ loans at historic low-rate housing market of 2020
Sr. Processor & Closing Specialist II
Veterans United Home Loans
05.2010 - 06.2016
- Provided quick turnaround times to maintain fast-past schedule on document-heavy government loans
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Averaged 65 settlements a month by issuing preliminary settlement statements for review by title companies and closing agents under very quick turn-times (24 hours)
Education
B.A. Anthropology -
University of Missouri
Columbia, MO01.2008
Skills
- Referral Generation
- CRM proficiency
- Objection handling
- Goal Driven
- Rapport Building
- B2C Sales
- Client Relationship Management
- Upselling and Cross Selling
- Attention to Detail
- Consultative Sales Approach
- Excellent client communications
Personal Information
Title: MORTGAGE PROFESSIONAL
Timeline
Auto Claims Adjuster
Forge Insurance
01.2024 - Current
Mortgage Loan Officer
NEXA Mortgage
01.2023 - Current
Pipeline Manager
Amerifirst Mortgage
01.2020 - 12.2022
Inside Sales
CapCenter
02.2019 - 09.2020
Sr. Processor & Closing Specialist II
Veterans United Home Loans
05.2010 - 06.2016
B.A. Anthropology -
University of Missouri
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