CHARLENE LEE-DAVIS
Auto Claims Adjuster
Lithia Springs,GA
Summary
Seasoned Auto Claims Adjuster with a 5-year background in preparing insurance claims for vehicle damages. Hardworking Customer Service Representative bringing 20 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers
Overview
15
15
years of professional experience
Work History
Auto Claims Adjuster
State Farm
Dunwoody, GA
08.2016 - Current
- Inbound customer service Call Center.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Team Manager
Verizon Wireless
Kenneesaw, GA
09.2012 - 12.2018
- Inbound Call Center environment
- Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Monitored incoming calls and provided feedback to [Number] associates to improve quality of service.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Evaluated employee performance on [Timeframe] basis and coached and trained [Number] team members, increasing quality of work and employee motivation.
Patient Service Representative
Georgia Cancer Specialists
Austell, Georgia
08.2007 - 07.2009
- Assisted patients in filling out paperwork. check-in and check out, appointment scheduling, processing payments.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Took copayments and compiled daily financial records.
- Assisted with Medical records filing, insurance verification.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Patient Service Representative
South Cobb OBGYN
Austell, GA
01.2005 - 07.2007
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Prepared patient charts accurately and neatly for the clinic.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Education
No Degree -
Chattahoochee Technical College
Marietta, GAMedical Office Assistant - Medical Office Assistant
Georgia Medical Institute-Dekalb
Atlanta, GASkills
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Timeline
Auto Claims Adjuster
State Farm
08.2016 - Current
Team Manager
Verizon Wireless
09.2012 - 12.2018
Patient Service Representative
Georgia Cancer Specialists
08.2007 - 07.2009
Patient Service Representative
South Cobb OBGYN
01.2005 - 07.2007
Medical Office Assistant - Medical Office Assistant
Georgia Medical Institute-Dekalb
No Degree -
Chattahoochee Technical College
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