Managed a team of 100 employees and in charge of the entire daily operation of the terminal
Performed all duties in coaching and disciplining employees
Held daily performance reviews and accountability with team members
Tracked daily performance metrics
Extremely fast pace and on the spur decision making skills
Perform monthly P&L reviews and recaps
Monthly company credit card expense report reconciliation
Monthly Claims report review and recaps
Provided coverage and assistance to my team members in other positions
Sought and approved proposals for terminal repairs
In charge of all hiring and terminations of employees
Maintained equipment pool with current staffing
Expanded my Leadership Development
Read several Leadership books and held several Leadership classes with my team to develop their Leadership
Visited customer locations due to new business or follow up business.
Dispatch Supervisor
Oak Harbor Freight Lines-Reno, NV
Reno
05.2017 - 11.2022
Lead a team of over 45 drivers
Ensure all daily customer pick ups are entered into the computer and dispatched timely to driver routes for pick up
Manifest all outbound trailers into the AS400 system for outbound Linehaul dispatch
Dispatched and ensured proper departure of all Linehaul drivers and worked with Central Linehaul to get excess freight covered
Customer service skills with customers calling in pick ups, looking for eta's on drivers and tracking freight
Maintained several spreadsheets in Excel and Word for organizational purposes
Assisted Operations Manager in coaching employees as well as writing and issuing discipline when needed
Performed all employee reviews on all managing employees
Attended Leadership and Development training courses and have completed numerous continuing education courses in Pryor Learning
Proficient in Multi-line phone system, AS400, Cheetah, GeoTab, Dayforce, Excel, Word, Outlook, 10 key, Placard Wizard and much more.
Driver Check In Clerk
Oak Harbor Freight Lines-Reno, NV
Reno
03.2017 - 05.2017
Work with a team of 45+ drivers
Checking all pick up bill of ladings and delivery receipts
Scanning images into billing
Run end of night billing reports
Process exception reports for damaged freight
Assist outbound dispatch.
Cosmetologist
Pandora Spa and Salon-Reno, NV
Reno
08.2012 - 03.2017
Schedule and performed Cosmetology services on clients.
Community Association Manager
Kenyon and Associates-Reno, NV
Reno
10.2007 - 04.2010
Customer service, computer and phone skills, managed 3000+ units and homeowners, attended meetings, typed minutes from meetings, managed Association records.
Customer service, computer and phone skills, managed and supervised 8 employees, booked and rebooked local deliveries, scheduled timely deliveries, maintained inventory of product, kept records of deliveries.