Raelene Pugh

Work History

McDonalds’s

09.2014 - Current

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability..
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Hamburger University Graduate

State of Tennessee

04.2013 - 01.2019

Contributed to policy development discussions, helping create guidelines that ensured fair treatment of all applicants while maintaining compliance with government regulations.
Developed a system for tracking application progress, resulting in greater transparency for both staff members and clients.
Established positive relationships with community organizations that referred clients seeking assistance with determining their eligibility.
Reduced application processing times with thorough document verification and efficient information gathering.
Maintained high levels of accuracy in data entry, ensuring all client records were up-to-date and errorfree.
Provided exceptional customer service, responding to inquiries promptly and guiding clients through the application process efficiently.
Implemented feedback from supervisors and peers, continuously improving work processes and contributing to team success.

Family Dentistry DDS

02.1999 - 04.2013

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.