Raelene Ramos
Chino,CA
Summary
Skilled dispatcher with several years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.
Overview
12
12
years of professional experience
Work History
Dispatch Assistant
Recycled Wood Products
Ontario, CA
02.2018 - Current
- Responded to incoming customer inquiries regarding order status and delivery dates.
- Provided assistance in preparing orders for pickup or delivery by verifying accuracy of product details, quantity, weight.
- Coordinated communication between dispatch team members and customers regarding any changes in delivery schedule or route plan.
- Reviewed driver logs for accuracy prior to submitting them for payroll processing.
- Generated regular reports summarizing dispatch activity including number of orders processed per day, week, month.
- Reported delays, accidents, or other traffic and transportation situations.
Office Assistant/Assistant Payroll Manager
Vizparts
City Of Industry, CA
07.2012 - 01.2018
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Answered telephones, directed calls, and took messages.
- Maintained accurate records of timekeeping, payroll and attendance.
- Reviewed time cards for accuracy before submitting payroll information.
- Monitored stock levels to ensure availability of products.
- Managed daily office operations and maintained a clean and efficient workspace.
Education
High School Diploma -
Covina High
Covina, CA06-2010
Skills
- Deadline-oriented
- Scheduling expertise
- Route Planning
- Work Order Management
- Incident Reporting
- Driver communication
Timeline
Dispatch Assistant
Recycled Wood Products
02.2018 - Current
Office Assistant/Assistant Payroll Manager
Vizparts
07.2012 - 01.2018
High School Diploma -
Covina High
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