Raelene Vega
Los Angeles,CA
Summary
Dynamic leader with a proven track record at Rainbow Glitz Kids, enhancing profit margins through strategic pricing and efficient business operations. Excelled in customer service, resolving complaints to boost satisfaction. Skilled in social media marketing and merchandise planning, adept at fostering partnerships. Achieved significant sales growth through innovative seasonal promotions.
Overview
14
14
years of professional experience
Work History
Small Shop Owner
Rainbow Glitz Kids
Los Angeles, CA
05.2018 - Current
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
Retail Sales Associate
Toys"R"Us
Cerritos, CA
10.2014 - 01.2018
Cashier
99 Cents Only Stores
Norwalk, CA
01.2011 - 10.2014
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Education
HSD - Basic Skills
Paramount High School
Paramount, CA06.2004
Skills
- Networking and partnerships
- Pricing strategy
- Business Operations
- Store maintenance
- Customer service background
- Social Media Marketing
- Shipment Tracking
- Merchandise planning
- Seasonal promotions
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Small Shop Owner
Rainbow Glitz Kids
05.2018 - Current
Retail Sales Associate
Toys"R"Us
10.2014 - 01.2018
Cashier
99 Cents Only Stores
01.2011 - 10.2014
HSD - Basic Skills
Paramount High School