Raelina Frias
Bronx,Afghanistan
Summary
Customer Service Representative brings top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Office Assistant
Bronx House
09.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Enhanced staff communication, creating a comprehensive internal directory with contact information and areas of expertise.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Customer Service Representative
Bronx Associates
01.2022 - 08.2024
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
Education
Lehman College of The City University of New York
The Bronx, NY 09.2024 - Current
High School Diploma -
Bronx Leadership Academy High School
Bronx, NY 05.2001 -
Skills
Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lehman College of The City University of New York
09.2024 - Current
Office Assistant
Bronx House
09.2022 - Current
Customer Service Representative
Bronx Associates
01.2022 - 08.2024
High School Diploma -
Bronx Leadership Academy High School
05.2001 -
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