Raelina Frias
Bronx,Afghanistan
Summary
Customer Service Representative brings top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Office Assistant
Bronx House
09.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Enhanced staff communication, creating a comprehensive internal directory with contact information and areas of expertise.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Customer Service Representative
Bronx Associates
01.2022 - 08.2024
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
Education
Lehman College of The City University of New York
The Bronx, NY 09.2024 - Current
High School Diploma -
Bronx Leadership Academy High School
Bronx, NY 05.2001 -
Skills
Customer Service
Active Listening
Call Management
Data Entry
Problem Resolution
File Maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lehman College of The City University of New York
09.2024 - Current
Office Assistant
Bronx House
09.2022 - Current
Customer Service Representative
Bronx Associates
01.2022 - 08.2024
High School Diploma -
Bronx Leadership Academy High School
05.2001 -