Raelyn Le
Garden Grove,CA
Summary
Dynamic Barista Shift Lead at The Alley with a focus on leading and managing barista teams, ensuring high-quality service, and maintaining operational efficiency. Strong background in beverage preparation, customer service, and inventory management. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in training staff, problem-solving, and upholding company standards.
Overview
8
8
years of professional experience
Work History
Barista Shift Lead
The Alley
09.2021 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
Tutor
QC Learning Center
01.2018 - 06.2018
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Bachelor of Arts - Interior Design
California State University, Long Beach
Long Beach, CA05-2024
Skills
- Barista training
- Cleanliness standards
- Opening and closing procedures
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Barista Shift Lead
The Alley
09.2021 - Current
Tutor
QC Learning Center
01.2018 - 06.2018
Bachelor of Arts - Interior Design
California State University, Long Beach
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