Raelynn G. Cavazos
Weslaco
Summary
Detail-oriented administrative professional with a strong background in customer service and office support. Skilled in managing calls, scheduling appointments, and maintaining organized records. Committed to fostering positive client interactions and delivering efficient support. Eager to leverage skills as an Administrative Assistant while embracing new challenges.
Overview
8
8
years of professional experience
Work History
Team Lead/Customer Service & Fulfillment Associate
Academy Sports + Outdoors
Weslaco
01.2023 - Current
- Acted as the first point of contact for customers, resolving inquiries in person and over the phone.
- Resolved customer issues promptly, ensuring a positive shopping experience.
- Managed order processing, payments, and returns to ensure accuracy and accountability.
- Recognized for punctuality, reliability, and excellent communication with both English and Spanish-speaking customers.
- Trained and mentored team members on product knowledge and customer service, improving team capability.
- Coordinate with team members to maintain smooth operations in a fast-paced environment.
- Conducted regular staff meetings to communicate goals and expectations effectively.
- Collaborated with management on store layout changes, optimizing customer flow and enhancing operational efficiency.
- Trained new staff in relevant processes and procedures.
Owner / Client Relations Manager
Private Photography Business
Rio Grande Valley
01.2020 - Current
- Managed client communications to foster relationships and drive repeat business.
- Schedule client sessions, manage payments, and maintain detailed records.
- Deliver a positive customer experience while meeting strict deadlines.
- Developed marketing materials to promote photography services and attract new clients.
- Promoted business on social media platforms to enhance brand identity and attract new clients.
- Oversaw financial management, including budgeting and invoicing, to ensure accurate service delivery.
- Captured high-quality images for diverse events and client projects.
Assistant Manager
Family Restaurant
Weslaco
01.2019 - 12.2021
- Directed daily operations, organized shift schedules, and delegated duties to optimize team performance.
- Oversaw daily operations, streamlining scheduling, staff support, and customer service.
- Trained and coached team members to deliver consistent, quality service.
- Managed cash balancing, invoice processing, and vendor relationships to ensure operational efficiency.
Administrative/Front Desk Support
Healthcare Support Role
Weslaco
01.2018 - 12.2019
- Answered incoming calls, assisting English- and Spanish-speaking clients to enhance communication and service.
- Supported doctors and staff with administrative needs, facilitating efficient operations.
- Scheduled patient appointments and maintained confidentiality of medical files to ensure compliance.
Education
Associate of Arts - Psychology
South Texas College
McAllen, TX01-2022
High School Diploma -
Weslaco High School
Weslaco, TX01-2018
Bachelor of Arts - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX03-2026
Skills
- Client relations
- Customer engagement strategies
- Appointment scheduling
- Front desk operations
- Invoice processing
- Data management systems
- Performance tracking
- Time management
- Team leadership
- Conflict resolution
- Client communication
- Attention to detail
- Document preparation
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Team Lead/Customer Service & Fulfillment Associate
Academy Sports + Outdoors
01.2023 - Current
Owner / Client Relations Manager
Private Photography Business
01.2020 - Current
Assistant Manager
Family Restaurant
01.2019 - 12.2021
Administrative/Front Desk Support
Healthcare Support Role
01.2018 - 12.2019
Associate of Arts - Psychology
South Texas College
High School Diploma -
Weslaco High School
Bachelor of Arts - Social Work
The University of Texas Rio Grande Valley