RaeLynn Torres
Eugene
Summary
Dynamic Shift Manager at KFC with a proven track record in staff motivation and operational efficiency. Skilled in cash handling and customer service, I excel at fostering relationships and enhancing team performance. Committed to maintaining high safety standards while driving productivity and ensuring a positive client experience.
Overview
5
5
years of professional experience
Work History
Shift Manager
KFC
Eugene, OR
03.2024 - Current
- Assisted in maintaining safety standards and ensuring compliance with operational protocols.
- Supported daily operations by coordinating team schedules and task assignments.
- Learned to operate essential tools and equipment for efficient workflow management.
- Observed processes to identify areas for improvement and increased efficiency.
Receptionist
H&r Block
Eugene, OR
02.2021 - 04.2021
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and tax professionals, facilitating seamless information exchange.
- Utilized H&R Block software for accurate data entry and document management.
- Supported seasonal tax preparation efforts by preparing client materials and documentation efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Ecco
Eugene06.2018
Skills
- Cash handling
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Relationship building
- Tech-Savvy
- Shift leadership
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
KFC
03.2024 - Current
Receptionist
H&r Block
02.2021 - 04.2021
High School Diploma -
Ecco