Raena Hordish
New York
Summary
Accomplished Director of Operations known for driving operational efficiency and team leadership. Proven ability to develop key performance indicators and manage cross-functional teams to achieve significant revenue growth and exceptional service outcomes.
Overview
10
10
years of professional experience
Work History
Director of Operations
MCCALLA RAYMER LEIBERT PIERCE, LLP
Ne York
12.2022 - Current
- Streamlined operational workflows to improve efficiency across departments.
- Oversee and manage 7+ teams in the New York Foreclosure department; which includes 50+ staff of supervisors, managers and legal assistants.
- Work alongside senior partner and attorney team to enhance document templates, IT initiatives and reporting enhancements.
- Led cross-functional teams to implement strategic initiatives and enhance service delivery.
- Developed and monitored key performance indicators to assess operational effectiveness.
- Oversee budget management and profit and loss statement, ensuring alignment with department revenue and financial goals.
- Oversee and manage compliance and scorecard teams to ensure accuracy and client satisfaction to align with client requirements, and state and law requirements.
- Work alongside litigation department and real estate closing department to ensure timely movement on cases; ensuring court deadlines are met and tracked efficiently.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
Supervisor - Foreclosure
MCCALLA RAYMER LEIBERT PIERCE, LLP
New York
09.2019 - 12.2022
- Led team in case management processes, ensuring compliance with legal requirements and firm policies.
- Streamlined workflow by implementing new project management tools, improving overall efficiency.
- Mentored and trained staff on best practices for client communication and case documentation.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed service of process team; ensuring compliance with New York service laws; and drafting pleadings for estate and probate matters; including; petitions, death certificate requests, and working on matters in surrogates court.
- Worked alongside Managing Partner on enhancing structure for the foreclosure department.
- Drafted and managed Quality Control of post-sale and closing transactions including ; real estate transactions, closing statement and closing package preparation; coordinating funds for closing and post-sale transactions.
- Drafted and managed recording of foreclosure post-sale deeds, deed in lieu, transfer tax conveyance and closing oversight.
- Managed and oversaw mediation and hearing team; overseeing high volume of cases; including assigning attorneys to court, preparation for mediations and trial hearing preparation.
- Managed and oversight of New York City office operations; including daily facility operations and in person staff.
Litigation Legal Assistant
MCCALLA RAYMER LEIBERT PIERCE, LLP
New York
05.2018 - 09.2019
- Drafted and organized legal documents for foreclosure and real estate litigation cases, ensuring compliance with court requirements including; motions for summary judgment, subpoenas, complaints, notices, briefs, oppositions and discovery
- Conducted legal research and drafting on high volume workload and cases; representing mortgage lenders and servicers in default foreclosures and other defensive litigation matters.
- Conducted legal research to support attorneys in case preparation and strategy development.
- Managed case calendars, scheduling deadlines and hearings to maintain workflow efficiency.
- Prepared attorneys for court hearings and mediation conferences; focusing on case research, strategy and trial preparation.
- Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
Legal Assistant
MCCALLA RAYMER LEIBERT PIERCE, LLP
New York, NY
02.2016 - 05.2018
- Managed processing of all incoming and outgoing mail to ensure timely delivery.
- Supported multiple attorneys in case preparation and document management for foreclosure cases. Assisted with timely filings and compliance checks.
- Organized and managed attorney calendars, ensuring timely scheduling of meetings and court dates to support legal operations.
- Conducted analysis and generated comprehensive reports for diverse client systems, ensuring high standards of accuracy and operational efficiency.
- Streamlined organization of case files and optimized electronic databases for enhanced retrieval efficiency.
- Completed electronic filing and documentation within court filing system and land records.
Education
Bachelor of Arts - English And Pre-law
Queens College
Queens, New York 05-2017
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Process improvements
- Quality assurance
- Team leadership
- Decision-making
- Teamwork and collaboration
Timeline
Director of Operations
MCCALLA RAYMER LEIBERT PIERCE, LLP
12.2022 - Current
Supervisor - Foreclosure
MCCALLA RAYMER LEIBERT PIERCE, LLP
09.2019 - 12.2022
Litigation Legal Assistant
MCCALLA RAYMER LEIBERT PIERCE, LLP
05.2018 - 09.2019
Legal Assistant
MCCALLA RAYMER LEIBERT PIERCE, LLP
02.2016 - 05.2018
Bachelor of Arts - English And Pre-law
Queens College