RaeShanda Hall
Lexington,KY
Summary
Dynamic Account Manager with proven success at CLC Lodging, excelling in client relations and account management. Expert in developing strategic plans that enhance customer satisfaction and retention. Strong collaborator, leveraging teamwork to deliver tailored solutions and streamline operations, ensuring accuracy in billing and exceptional service delivery.
Overview
6
6
years of professional experience
Work History
Account Manager
CLC Lodging
01.2016 - 09.2021
- Managed client accounts to ensure satisfaction and retention.
- Developed strategic plans to meet client needs and objectives.
- Collaborated with cross-functional teams to deliver tailored solutions.
- Analyzed client feedback to enhance service offerings and processes.
Billing Specialist
CLC Lodging
01.2016 - 09.2021
- Processed billing inquiries and resolved discrepancies efficiently.
- Managed invoicing procedures using advanced billing software systems.
- Collaborated with cross-functional teams to streamline billing operations.
- Ensured accuracy in account reconciliations and payment processing.
Customer Service Representative
CLC Lodging
01.2016 - 09.2021
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
- Utilized booking software to manage reservations and update customer information efficiently.
- Assisted customers with check-in and check-out procedures, enhancing overall experience.
- Collaborated with team members to streamline communication and improve service delivery processes.
Reservation Specialist
CLC Lodging
01.2016 - 09.2021
- Managed booking processes using reservation software to ensure accurate and timely confirmations.
- Assisted customers with inquiries, providing exceptional service and resolving issues effectively.
- Coordinated special requests and accommodations to enhance guest experiences and satisfaction.
- Maintained up-to-date knowledge of property services and local attractions to guide customer decisions.
Education
Associate of Science - Nursing
Bryan Station High School
Lexington, KY05-2012
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
CLC Lodging
01.2016 - 09.2021
Billing Specialist
CLC Lodging
01.2016 - 09.2021
Customer Service Representative
CLC Lodging
01.2016 - 09.2021
Reservation Specialist
CLC Lodging
01.2016 - 09.2021
Associate of Science - Nursing
Bryan Station High School