Raeshannah Baker
Las Cruces
Summary
Dynamic customer service professional with a proven track record at Prime Pest and Lawn, resolving over 150 complaints daily. Skilled in CRM software and effective communication, I enhance client relations and streamline operations, ensuring high satisfaction and operational efficiency. Passionate about delivering exceptional service and fostering positive customer experiences.
Overview
4
4
years of professional experience
Work History
Admin-CSR
Prime Pest and Lawn
Las Cruces
08.2023 - 12.2025
- Resolved over 150 customer complaints daily, maintaining high-resolution rates.
- Provided education on lawn care programs and pest prevention techniques to clients.
- Ensured timely resolution of customer complaints through excellent service.
- Managed administrative tasks, including filing paperwork, updating databases, and creating reports to support operations.
- Administered accurate billing procedures for financial integrity.
- Streamlined information management processes through data entry tasks.
- Maximized team effectiveness by organizing scheduling activities.
CSR
Alivio Injury
05.2022 - 07.2023
- Implemented new procedures and technologies to enhance efficiency and streamline operations.
- Processed documentation for compliance with company policies and procedures, ensuring accurate record-keeping.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Scheduled appointments and filled vacancies to optimize office operations.
- Greeted customers warmly to create a welcoming atmosphere.
- Managed office operations to ensure smooth workflow and productivity.
- Supported team members by coordinating various administrative tasks.
Education
Associate’s degree - Applied Science and Computer Technology
Dona Ana Community College
NM12-2024
Skills
- Call center operations
- CRM software proficiency
- Complaint resolution
- Quality assurance
- Billing procedures management
- Data entry accuracy
- Data collection and analysis
- Technical support and troubleshooting
- Relationship management
- Client engagement
- Effective communication skills
- Service professionalism
Years Of Experience
5
Timeline
Admin-CSR
Prime Pest and Lawn
08.2023 - 12.2025
CSR
Alivio Injury
05.2022 - 07.2023
Associate’s degree - Applied Science and Computer Technology
Dona Ana Community College