Raeven Bryant
Philadelphia,PA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
Children’s Dental Health of Aston
Aston Pa
02.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
PRECERTIFICATION SPECIALIST
Independence Blue Cross
Philadelphia, PA
03.2019 - 02.2022
- Worked with Nurses and Doctors to complete precertification for Surgeries, appointments and Specialist visits for daily treatments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Documented all communication with applicants and inputted information into system using UM systems
- Communicated with people from various cultures and backgrounds, using active listening and interpersonal talents to ensure consistency.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Used Horizon and IBC to maintain over Thousands of candidate files and file notes.
MENTAL HEALTH ASSISTANT
Mental Health Partnership
Philadelphia, PA
04.2018 - 03.2019
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Charted on each patient daily.
- Ensured that clients and families were treated with respect and dignity.
- Supervised care for 20 mental health patients in 20 -bed facility.
- Counseled and mentored clients on substance use and life choices.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Medicare, Government assistance protecting company reputation and loyal client base.
HEALTH ADVISOR
Accolade
Plymouth Meeting, PA
01.2018 - 02.2019
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Helped members navigate enrollment process and choose appropriate options.
- Maintained full and current understanding of available plans, products and services.
- Handled more than 200 daily inbound calls from health plan customers.
- Resolved problems related to benefits, eligibility and claims.
- Helped vulnerable individuals navigate complex healthcare system.
- Developed and implemented training classes to educate team members and community residents.
- Trained new employees on procedures and policies
ADMINISTRATIVE ASSISTANT TO THE EXECUTIVE
Mercy Fitzgerald Hospital
Darby, PA
01.2015 - 01.2018
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Liaised between clients and vendors and maintained effective lines of communication.
- Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and implemented standard operating procedures for records handling.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
MEDICAL OFFICE MANAGER
Medical Connections
Philadelphia, PA
06.2010 - 01.2015
- Managed 10 employees with various personalities and from different cultures for large [Number]-physician practice.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and maintained electronic record management systems to analyze and process data.
- Assisted with regulatory issues such as compliance.
- Developed close working relationships with front office and back office staff.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Education
Certification - Medical Assistant
Everest Institute
Bensalem, PA06.2011
High School Diploma - undefined
Horace Howard Furness High School
Philadelphia, PA06.2010
Skills
- Insurance Knowledge
- Strategic planning
- Appointment Setting
- Cash management
- Copying
- Team building
- Filing
- Quality Assurance
- HIPAA Compliance
- Project management
- Caregiving
- Customer service
- Documentation and paperwork
- Data entry
- Effective communication skills
- Documentation
- Resource information
- Training
- Program knowledge
- Administrative support
- Appointment scheduling
- Regulatory compliance
- Proficiency in Kronos, Epic, NPPES Registray, excel, Microsoft , dentrix
Assessments
- Organizational Skills — Highly Proficient June 2018 Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
- Scheduling Skills — Proficient June 2018 Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules. Full results: Proficient
- Medical Receptionist Skills — Highly Proficient August 2020 Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
- Medical Billing — Familiar October 2020 Understanding the procedures and forms used for medical billing Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Operations Manager
Children’s Dental Health of Aston
02.2022 - Current
PRECERTIFICATION SPECIALIST
Independence Blue Cross
03.2019 - 02.2022
MENTAL HEALTH ASSISTANT
Mental Health Partnership
04.2018 - 03.2019
HEALTH ADVISOR
Accolade
01.2018 - 02.2019
ADMINISTRATIVE ASSISTANT TO THE EXECUTIVE
Mercy Fitzgerald Hospital
01.2015 - 01.2018
MEDICAL OFFICE MANAGER
Medical Connections
06.2010 - 01.2015
Certification - Medical Assistant
Everest Institute
High School Diploma - undefined
Horace Howard Furness High School