Jessica Salas
San Jose,CA
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Friendly and organized Patient Service Coordinator with background pulling and filing charts, handling bookkeeping and coordinating lab results. Advanced communication, planning and conflict resolution skills. Works well with representatives of multiple departments and organizations to assist patients. Capable medical administrative professional with 5+ years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. Fluent in SPANISH. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in WORD AND EXCEL.
Overview
7
7
years of professional experience
Work History
Manager of Operations
SimonMed Imaging
1825 Civic Center DR. Santa Clara 95050
09.2021 - Current
- Administered budgets, streamlined processes and maintained cost controls.
- Managed day-to-day operations, logistics and schedules.
- Identified issues, analyzed information and provided solutions to problems.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed over 50 customer calls per day
Patient Service Representative
RadNet
01.2021 - 09.2021
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Used Microsoft Word and other software tools to create documents and other communications.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Reviewed daily care slips for doctors.
- Used coordination and planning skills to achieve results according to schedule.
- Compiled and reviewed medical charts.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered average of 250 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Assisted patients in filling out check-in and payment paperwork.
Pharmacy Assistant
Costco
10.2016 - 01.2021
- Counted and labeled prescriptions with correct item and quantity.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Communicated instructions to patients or caregivers.
- Prepared bills for insurance companies.
- Assisted pharmacy staff in preparing medications and filling orders.
- Kept pharmacy counter and related areas clean, neat and organized.
- Verified order information against computer database.
- Provided administrative support including, filing, copying and faxing.
- Merchandised over-the-counter goods and rotated stock.
- Updated computer system with current customer, payment and inventory information.
- Led team of 12 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions
Education
High School Diploma -
Independence High School
San Jose, CA05.2012
Skills
- Chart Pulling
- Bookkeeping Support
- Appointment Scheduling
- Interpreting Physician Orders
- Insurance Knowledge
- Appointment Setting
- Medical Insurance
- Patient Assistance
- HIPAA Compliance
- Payment Collection
- Patient Checkout Procedures
- Medical Records Maintenance
- Billing Inquiries
Timeline
Manager of Operations
SimonMed Imaging
09.2021 - Current
Patient Service Representative
RadNet
01.2021 - 09.2021
Pharmacy Assistant
Costco
10.2016 - 01.2021
High School Diploma -
Independence High School