Raevyne Carter

B2B experience

• Assist customers with billing, payment arrangements, and warranty information
• Assist with setting up shipments of products.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Contributed to company achieving and holding industry- leading customer service ratings.
• Educated customers how to use company systems, complete forms and obtain desired services.
• Troubleshooting, determining the root causes of issues and solved diverse problems to improve business operations and management.
• Excellent general computer skills including; mobile, chat, email, & software.

• Organizes, trains, and manages a staff size of 6
• Ensures myself, and front desk staff provides excellent guest service while adhering company policies and procedures
• Performs daily report generation and analysis
• Articulates audit findings, risks and details recommendations to upper management
• Coordinates and oversees organization's convention and hotel needs
• Investigates and resolves guest complaints before advancing to the General Manager
• Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.

• Assist customers with billing, payment arrangements, and warranty information.
• Upsell to customers when necessary.
• Contributed to company achieving and holding industry-leading customer service ratings.
• Educated customers how to use company systems, complete forms and obtain desired services.
• Determined root causes of issues and solved diverse problems to improve business operations and management.

• Performed tests of functionality, security and performance of different devices.
• Conducted in-depth product and issue resolution research to address customer concerns.
• Identified and solved technical issues using variety of diagnostic tools and tactics.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Submitted service tickets for equipment maintenance requests.
• Assist with new device set up and updates
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Responded to support requests and patiently walked individuals through basic troubleshooting tasks.