Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rafa Rahman

Queens,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Beauty Advisor

Sephora
08.2023 - Current

Created an inviting atmosphere for patrons by attentively addressing their individual preferences and requirements.

Recommended and promoted merchandise and services across all sections of the establishment.

Introduced our credit card and Beauty Insider programs to clientele, elucidating the advantages of our loyalty initiatives.

Exemplified the core values of Sephora, embodying Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.

Maintained the store's pristine appearance and ensure ample product availability to leave a lasting positive impression.

Contributed to special events, promotional activities, and emergent priorities, while actively engaging in inventory management.

Served as a designated resource for cashier-related inquiries and participated in initiatives aimed at mitigating loss.

Non-Profit Customer Care Intern

LIVE People Everyday INC
07.2023 - 08.2023

Provided prompt customer support with a professional, friendly, and patient attitude.

Proactively memorized over 55 company products and services

Completed customer insight reports and input over 5,000 units of sensitive data

Trained 15 new hires on company-specific policies, procedures, and compliance guidelines

Received a 5-star customer satisfaction rating through voice, chat, and email communications.

Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.

Politely addressed any customer complaints escalating to management when necessary.

Retail Store Associate

CVS
02.2023 - 06.2023

Delivered exceptional customer service through proactive anticipation of needs, demonstrating empathy and attentiveness in every interaction, and promptly resolving any potential service concerns.

Prioritized customer satisfaction by warmly welcoming patrons, maintaining eye contact, and offering assistance in locating additional items as required.

Executed cashier responsibilities with precision, including handling cash, checks, and credit card transactions in accordance with established company protocols.

Ensured the sales floor's upkeep by replenishing shelves, overseeing vendor deliveries, updating pricing details, and fulfilling inventory management duties as directed by the store manager.

Embraced and promoted new CVS services and loyalty programs aligned with our mission of supporting individuals on their journey to improved well-being.

Finance and Data Summer Analyst

Biscuit & Chai
07.2022 - 08.2022

Created 24+ conserved powerpoints (CIM’s) to compare between Finance Analysis for evaluation of investment strategies with performance of stock leverage and for Data Analysis including its usage of a few coding languages

Forecasted 6+ start-up companies capital (KPI) analysis and budgeting data equity to create an excel portfolio to develop a stronger knowledge in financial modeling skills and it’s valuation for Finance Analysis

Learned few coding languages including Python and C# to get familiar with Data Analysis and generated a Web Development presentation by computing a few unique details of graphic arts using different sequence of data

Presented the Web Development presentation and the capital (KPI) Analysis and Budgeting Data to a few combined coworking start-up companies of Biscuit & Chai for a computed data feedback for future improvement

Education

BBA - Finance

Baruch College of The City University of New York
New York, NY
05.2027

Skills

  • Customer Service
  • Customer Engagement
  • Organization and Multitasking
  • Customer Needs Assessment

Timeline

Beauty Advisor

Sephora
08.2023 - Current

Non-Profit Customer Care Intern

LIVE People Everyday INC
07.2023 - 08.2023

Retail Store Associate

CVS
02.2023 - 06.2023

Finance and Data Summer Analyst

Biscuit & Chai
07.2022 - 08.2022

BBA - Finance

Baruch College of The City University of New York
Rafa Rahman