Rafael A. Cortes
Miami,FL
Summary
Motivated facilities and property management professional with extensive knowledge and experience in delivering outstanding professional services. Demonstrates commitment to providing excellent care and attention to residents and visitors. Consistently achieves goals and surpasses expectations, even in challenging and stressful circumstances, with minimal or no supervision.
Overview
24
24
years of professional experience
Work History
Leasing Director
ReloRent.com Inc
03.2023 - Current
- Responsible for lease up of 336 units
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Created proposals, lease offers and documents for incoming and current tenancies..
- Oversaw the entire leasing process from initial prospect inquiry to move-in, ensuring a smooth transition for new residents.
- Generated leads for sales and rental properties through cold calls and referrals.
- Established goals for leasing staff members, providing support and guidance towards achieving success in their roles.
Property Manager
Dadeland Investors LLC
07.2017 - 01.2022
- Increased occupancy from 86% to 99% in the first quarter and grew rents by 8%
- Attained over double the budgeted NOI, in the first year
- Reduced delinquency by 30%
- Responsible for all aspects of association management, rentals and sales
- Supervised and coordinated cost analysis for future projects and construction, subcontractors, vendors, maintenance and housekeeping staff
- Negotiated and monitored contracts and renewals, supervised purchasing, and approved accounts payable
- Conducted and attended meetings, Board of Director meetings
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Facilities Manager
Oliver Pyatt Centers
05.2015 - 07.2017
- Managed, maintained and supported the reliability of the systems, equipment, properties and assets
- Directed all activities relating to contracted facility services, including but not limited to technical reviews, materials, equipment and products
- Composed vital work itinerary, schedules and tracking of maintenance, company vehicles, and personnel
- Managed day-to-day operations of the facility to include supervision of staff, contractors and consultants
- Managed contractors at multiple sites and supervised that work was completed to the highest standards, on a timely basis
- Ensured that the building meets the strictest health and safety requirements meanwhile organizing regular safety audits throughout the facilities
- Provided day-to-day operations and support to include general repairs, mechanical, electrical, plumbing, fire suppression, generator, alarm monitoring, furniture and locksmith services
Property Manager
Castle Management Group
06.2013 - 05.2015
- Managed the daily operation of a homeowners’ association with over 1,700 homes
- Responsible for all administrative, financial, human resources, maintenance and security functions of the community
- Negotiated prices with third party vendors to obtain the lowest cost possible for the association
- Supervised vendors to monitor the achievement of the community’s goals and high standards
- Scheduled staff assignments for adequate coverage within the assigned budget levels
- Resolved issues affecting approximately 8,000 residents
Assistant Property Manager
Dadeland Investors LLC
04.2010 - 06.2013
- Assisted in all aspects of association management, rentals and sales
- Negotiated and monitored contracts and renewals
- Participated in the acquisition of a property in Ft Myers, set up office, models and help with the staffing process
- Provided management reports and market surveys
- Increasing occupancy in the first quarter and rent increases from the previous year
- Assisted in reducing delinquencies
Freelance Producer and Director
Fox Sports En Espanol
12.2005 - 04.2010
Producer and Director
Univision Networks
08.2000 - 11.2005
Education
Real Estate Professional -
Gold Coast Schools
Miami, FL01.2010
High School Diploma -
Miami Senior High School
Miami, FL06.1998
Skills
- Resident relations
- Lease renewals
- Rent collection
- Property management
- Negotiation expertise
- Customer service
- Clear communication
- Contract negotiation
Languages
English
Spanish
Timeline
Leasing Director
ReloRent.com Inc
03.2023 - Current
Property Manager
Dadeland Investors LLC
07.2017 - 01.2022
Facilities Manager
Oliver Pyatt Centers
05.2015 - 07.2017
Property Manager
Castle Management Group
06.2013 - 05.2015
Assistant Property Manager
Dadeland Investors LLC
04.2010 - 06.2013
Freelance Producer and Director
Fox Sports En Espanol
12.2005 - 04.2010
Producer and Director
Univision Networks
08.2000 - 11.2005
Real Estate Professional -
Gold Coast Schools
High School Diploma -
Miami Senior High School
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