Rafael Ambriz
Fort Worth
Summary
Knowledgeable Service Advisor with comprehensive background in automotive service advisory roles. Proven ability to streamline service processes and enhance customer satisfaction through effective communication and problem-solving. Consistently demonstrated expertise in diagnosing vehicle issues and coordinating repair schedules efficiently.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Advisor
Texas Collision Center
12.2024 - 09.2025
- Assisted customers in identifying service needs and recommended appropriate solutions.
- Scheduled appointments and coordinated vehicle service timelines for optimal efficiency.
- Maintained accurate records of customer interactions and service history.
- Supported technicians by communicating service requests and updates to customers.
- Responded to customer inquiries promptly, enhancing overall satisfaction levels.
- Collaborated with team members to streamline service processes and improve workflow efficiency.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Automotive Refinish Technician
Caliber Collison Center
02.2001 - 12.2024
- Operated advanced spray equipment for precise paint application and color matching.
- Prepared surfaces using sanding, masking, and cleaning techniques to ensure optimal adhesion.
- Conducted thorough inspections of finished repairs to guarantee quality standards were met.
- Collaborated with team members to streamline workflow and improve overall efficiency in the shop.
- Trained junior technicians on best practices in automotive refinishing techniques and safety protocols.
- Contributed to the development of standard operating procedures for the refinish department, improving overall team performance.
- Continuously updated knowledge of industry trends and advancements through regular participation in training sessions and workshops.
- Reduced waste by effectively managing inventory levels and properly disposing of hazardous materials according to regulations.
- Participated in ongoing professional development opportunities, maintaining up-to-date knowledge of industry advancements and best practices.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Enforced compliance with safety regulations when operating equipment.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Utilized computer-aided design software to design and fix body parts.
- Examined vehicles to determine extent of damage and repairs required.
Education
High School Diploma -
North Side High
Fort Worth, TX06-1997
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Service estimates
- Complaint resolution
- Mechanical aptitude
- Order fulfillment
- Transaction processing
- Quality assurance controls
Accomplishments
- Supervised paint dept. team members.
- Achieved I-Car Roll Rep. by completing yearly training courses accuracy and efficiency.
- Responsible for keeping track of material orders and budget for monthly million dollar in sales location.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed several insurance sale accounts including Geico, State Farm, Allstate, Etc...
Certification
- I-Car Auto Training - Yearly
- Received company's Top Gun award for knowledge, expertise, and artistry in my field.
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Texas Collision Center
12.2024 - 09.2025
Automotive Refinish Technician
Caliber Collison Center
02.2001 - 12.2024
High School Diploma -
North Side High