RAFAEL ANAYA
Boston,MA
Overview
5
5
years of professional experience
Work History
Server
Barcelona Wine Bar
01.2022 - Current
- Maintained robust knowledge from the product catalog consisting of 200+ items and learning the allergens
- Developed relationships with customers and ensured that all guests felt welcome, leading to an average of 21% on tips with the utilization of Micros and Spot On POS Systems
- Worked with a 500 wine catalog specializing in Spanish, Argentinian, Chilean wines
- Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes.
Cashier
Santander
06.2021 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Successfully operated and managed 20+ existing and new portfolios.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Educated clients for easier online access to their accounts. Increased online payments by 10%
- Helped traveling costumers whit their currency exchange to ensure satisfaction and safely handel of the assets
Owner
GPR
08.2020 - 01.2022
- Developed a logistic delivery agency with 2 business partners, delivering local and regional packages to clients, supervised and trained 10 employees in field and in office
- Managed finances, including payrolls, insurance, suppliers and marketing budgets and a reward program and coupons to recurrent clients making a total of 300+ contact list
- Co-worked with local restaurants and dark-kitchens to boost their sales through a delivery system exceeding competition by 20% by implementing proper carrying of the products, ensuring its safety
- Developed a tracking GPS software that allowed to map the city and lay out an efficient logistic route; it gave advantage by saving 10 min per delivery
- Expanded the business to 2 local cities and upgraded the commercial vehicles from motorcycles to cargo vans
- Had to transfer the company due to relocation to the US.
Owner
Bodega 20
07.2019 - 06.2021
- Supervised and trained 5 employees with full time employee and capacity for 40 clients at a busy local restaurant
- Formulated 15 recipes and a menu by applying understanding of market demand and culinary trends
- Analyzed market trends using Fb ads, on the inauguration, a strategy of free food if bought a drink to help market penetration
- Increased sales by 10% every week
- Managed business finances, including payroll, vendors and suppliers for products and services rendered
- The business had to close its door due the Pandemic.
Business Analytics / Manager
H.A COSOLEACAQUE, VER
04.2019 - 08.2020
- Managed a quantitative agenda with the Mayor and the local representatives, leading a team of more than 10 people
- Conducted a field merchant census in the city that lasted 5 months
- Allowing to collect and analyze data from all the business, creating an updated version of past due commercial licenses, increasing revenues by 8%
- Lead a team that captured all the state affiliates during a party election that lasted 3 months
- New and updated party census that allowed an easier reading
- Lead key roles in political events throughout the state, meeting with affiliate representatives to reassure voting status
- An average of 10 events per week, ensuring the agenda stood on point.
Education
Bachelor of Science - Entrepreneurship and International Business
Suffolk University
Boston, MA12.2018
Associate of Arts - General Concentration
Bunker Hill Community College
Boston, MA05.2016
Skills
- Leadership
- Data Analysis and Visualization
- Customer Service
- MS Word
- Excel
- PowerPoint
- Financial Planning
- Outlook
- Fb Ads
- Google Ads
- Brand Development
Timeline
Server
Barcelona Wine Bar
01.2022 - Current
Cashier
Santander
06.2021 - 01.2022
Owner
GPR
08.2020 - 01.2022
Owner
Bodega 20
07.2019 - 06.2021
Business Analytics / Manager
H.A COSOLEACAQUE, VER
04.2019 - 08.2020
Bachelor of Science - Entrepreneurship and International Business
Suffolk University
Associate of Arts - General Concentration
Bunker Hill Community College
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