Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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rafael araujo pinedo

Miami,FL

Summary

Recognized for enhancing operational efficiency and training staff, I leverage strong leadership and exceptional communication skills to drive customer satisfaction and streamline front desk operations. Customer-oriented team member with strong background in customer relations and administrative support. High knowledge's in Law, human resources and technical judicial process.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Guest Service Leader Expert

Coutyard By Marriott LLC
10.2024 - Current
  • Provided exceptional guest service, addressing inquiries and resolving issues promptly.
  • Assisted in coordinating front desk operations, ensuring efficient check-in and check-out processes.
  • Managed reservation systems, facilitating accurate bookings and streamlined guest experiences.
  • Trained new staff members on customer service protocols and hotel policies.
  • Implemented feedback mechanisms to enhance guest satisfaction and operational efficiency.
  • Conducted regular inspections of public areas, identifying maintenance needs for prompt resolution.
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Trained new team members in customer service standards, hotel policies, and operational procedures.
  • Monitored daily business operations to drive peak team performance.
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Conducted regular inspections of common areas for cleanliness, safety, and maintenance needs.
  • Assisted in food preparation and presentation, ensuring adherence to quality standards.
  • Collaborated with kitchen staff to expedite orders during peak service times.
  • Monitored inventory levels and communicated restocking needs to management effectively.
  • Implemented feedback from guests to improve service delivery and dining atmosphere.
  • Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
  • Maintained inventory levels by restocking supplies and notifying management of shortages.
  • Adhered to health and safety regulations, promoting a safe dining environment for guests.
  • Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
  • Supported smooth operations by maintaining adequate stock levels of tableware, linens, and other supplies.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Arranged tables and chairs for special occasions and events.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Monitored dining room and bar areas for signs of overcrowding.

Asisstant General Manager Barista Cashier Server

The Alexander Hotel LLC
11.2021 - 10.2024
  • Streamlined daily operations, enhancing guest experience and service efficiency.
  • Developed training programs for staff, improving team performance and service quality.
  • Implemented inventory control systems, optimizing stock management and reducing waste.
  • Coordinated special events, ensuring seamless execution and high client satisfaction.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Led cross-functional teams to enhance operational workflows and increase productivity.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Conducted regular competitor analysis to stay ahead in market trends and offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Crafted high-quality beverages to meet customer preferences and maintain brand standards.
  • Implemented efficient workflow processes to enhance speed of service during peak hours.
  • Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
  • Collaborated with team members to resolve customer complaints swiftly, enhancing overall satisfaction.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
  • Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
  • Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Processed customer transactions efficiently using POS systems.
  • Restocked and organized merchandise in front lanes.
  • Us Assistant Manager, barista and server at the cafeteria and glatt kosher kitchen I got a big experience in the general food and beverage processing cause I had to manage inventory, organization, training , training and supervision of the coworkers whose were involved in the special event or working in the different areas of the Alexander Hotel.
  • Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for Glatt Kosher Food Events and in the restaurant with social relevancy and intentionality.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Attorney General Manager

CONUS SAS Legal and Commercial Company
01.2019 - 11.2023
  • Directed IT strategy to align technology initiatives with business goals.
  • Oversaw implementation of cybersecurity protocols to protect sensitive legal data.
  • Managed vendor relationships to optimize cost efficiencies in technology procurement.
  • Led digital transformation projects resulting in improved operational workflows and client services.
  • Established data governance frameworks ensuring compliance with legal standards and regulations.
  • Led strategic legal initiatives to enhance state compliance and governance.
  • Developed and implemented policies addressing complex legal challenges across multiple sectors.
  • Managed high-profile litigation cases, driving favorable outcomes for the state.
  • Collaborated with law enforcement agencies to improve public safety and legal processes.
  • Conducted comprehensive legal research to inform decision-making and policy formulation.
  • Trained and mentored junior attorneys, fostering professional development within the office.
  • Advised state agencies on various legal issues, ensuring compliance with applicable laws and regulations while minimizing risk exposure.
  • Collaborated with cross-functional teams to ensure successful resolution of multi-faceted legal challenges.
  • Worked closely with special agents throughout case investigation and prosecution.
  • Built strong relationships with external stakeholders such as law enforcement agencies, community organizations, and other governmental entities for seamless cooperation during investigations or joint initiatives.
  • Investigated and prosecuted consumer protection cases.
  • Enforced state laws and regulations concerning health, safety, welfare, crime and civil statutes.
  • Assessed and recommended reforms to existing legal policies, leading to improved efficiency and effectiveness within the Attorney General''s office.
  • Mentored junior attorneys to help them develop their legal skills, increasing overall team performance and morale.
  • Reviewed motions, briefs and other various legal documents.
  • Provided representation for Constitutionals, Administrative, labor and Civilian litigation settlement.
  • Presented compelling oral arguments before appellate courts; successfully upheld or overturned lower court decisions as necessary to protect state interests.
  • Achieved favorable outcomes in high-profile litigation matters through meticulous preparation and persuasive advocacy skills.
  • Enhanced legal strategies by conducting thorough research and analysis on complex cases.
  • Played a crucial role in landmark legislation development by providing expert advice on constitutional law implications and potential effects on citizens'' rights.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Drafted motions, petitions and waivers.
  • Drafted demurrers and replied to oppositions.
  • Developed strategic initiatives to optimize resource allocation and improve team performance.
  • Conducted regular training sessions to ensure compliance with industry standards and best practices.
  • Facilitated effective communication between departments, promoting collaboration and alignment on key projects.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Human Resources Payroll Coordinator

Sectional Council of the Judiciary of Córdoba - Judicial Administration
01.2014 - 06.2016
  • Managed end-to-end payroll processing for diverse employee groups, ensuring compliance with regulations.
  • Streamlined payroll reconciliation processes to enhance accuracy and reduce discrepancies.
  • Implemented new payroll software solutions, improving efficiency in data management and reporting.
  • Trained and mentored junior staff on payroll procedures and best practices, fostering skill development.
  • Collaborated with HR to resolve employee inquiries related to payroll deductions and benefits eligibility.
  • Conducted regular audits of payroll data to ensure adherence to internal controls and compliance standards.
  • Developed comprehensive training materials for onboarding new hires into payroll systems and procedures.
  • Led initiatives to automate manual processes, resulting in significant time savings for the payroll department.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Completed monthly payroll for 700 employees.
  • Reviewed time records for 700 employees to verify accuracy of information.
  • Collaborated with HR department to maintain accurate employee records, ensuring seamless integration with the payroll system.
  • Maintained compliance with federal and state regulations by staying up-to-date on labor laws and tax codes related to payroll.
  • Managed payroll data entry and processing for 700 employees to comply with predetermined company guidelines.
  • Reconciled accounts, managed deposits, and tracked expenses.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Maintained strict confidentiality of all payroll information and records.
  • Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
  • Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.

Education

Bachelor of Arts - Law

DEL SINU UNIVERSITY
MONTERIA, Colombia
05-2020

Curse - Advance Office System Computing

SENA
Bogota, Colombia
03-2003

High School Diploma -

Naval De Crespo School of Cartagena
Cartagena De Indias, Colombia
12-2000

Skills

  • Exceptional communication
  • Delegation and supervision
  • Guest relations
  • Complaint handling
  • Strong leadership
  • Customer service
  • Computer skills
  • Upselling strategies
  • Detail-oriented
  • Flexible schedule
  • Data entry
  • Data inputting
  • Data entry proficiency
  • First aid training
  • Guest accommodations
  • Documentation and reporting
  • Payment processing
  • Issue resolution
  • Inventory monitoring
  • Financial transactions
  • Guest orientation
  • Emergency response
  • Report preparation
  • Event planning
  • Basic accounting
  • Food and beverage area setup
  • Reservation management system
  • Event information management
  • Property security
  • Key management system
  • Concierge support
  • Loyalty promotion
  • Language proficiency
  • Cash handling experience
  • Teamwork
  • Problem-solving
  • Problem-solving skills
  • Attention to detail
  • Front desk operations
  • Reliability
  • Excellent communication
  • Customer satisfaction

Certification

Foodhandler Training Program License

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Guest Service Leader Expert

Coutyard By Marriott LLC
10.2024 - Current

Asisstant General Manager Barista Cashier Server

The Alexander Hotel LLC
11.2021 - 10.2024

Attorney General Manager

CONUS SAS Legal and Commercial Company
01.2019 - 11.2023

Human Resources Payroll Coordinator

Sectional Council of the Judiciary of Córdoba - Judicial Administration
01.2014 - 06.2016

Bachelor of Arts - Law

DEL SINU UNIVERSITY

Curse - Advance Office System Computing

SENA

High School Diploma -

Naval De Crespo School of Cartagena

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