Rafael Arias
Bank of America
Fairlawn,NJ
15
Years of experience
Proactive leader known for team development and operational excellence. Track record of implementing process improvements that enhance service delivery and client loyalty. Committed to leveraging expertise in financial strategy to drive impactful business results.
Work History
Financial Center Manager
9 Years 8 Months- Led financial center operations to enhance customer service and achieve branch goals.
- Developed training programs for staff, improving team performance and engagement.
- Implemented process improvements to streamline transactions and reduce wait times.
- Analyzed financial reports to identify trends and inform strategic decision-making.
- Cultivated relationships with clients, enhancing loyalty and increasing business opportunities.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Small Business Specialist
5 Years 2 Months- Guided small business clients in financial product selection to meet diverse needs.
- Analyzed client portfolios to identify opportunities for growth and risk mitigation.
- Developed tailored financial strategies, enhancing client satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline service delivery processes for small businesses.
- Established strong working relationships with key industry stakeholders to build partnerships and expand networking opportunities for clients.
- Prospected for new business through networking, community outreach, and customer referral generation.
Education
- Business Management
Skills
Team coaching
Operations management
Team development
Document preparation
Sales management
Team collaboration
Organizational skills
Customer relationship development
Process implementation
Project management
Risk management
Financial reporting
Timeline
Financial Center Manager
Bank of America
10.2016 - CurrentRead More
Small Business Specialist
JPMorgan Chase
08.2011 - 10.2016Read More
Manhattan College
from Business Management
Read More