Jacqueline Ciavarella
Pinellas Park,FL
Summary
Boasting a proven track record of success I have amassed extensive experience and garnered accolades for my exceptional performance. Notably, I have been honored with the Directors Club for Branch performance and the Circle of Excellence for Investment sales, showcasing my consistent delivery of outstanding results. Furthermore, my tenure at First National Bank has furthered my expertise, culminating in my recent induction into the esteemed Million Dollar Business Lending Club for 2021/2022.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Financial Center Manager
Fifth Third Bank
St. Petersburg, FL
11.2022 - Current
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
- Implemented innovative marketing campaigns to attract new customers and promote the financial center''s services.
- Collaborated with cross-functional teams to develop comprehensive financial solutions for clients'' unique needs.
- Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
- Coordinated community outreach events to strengthen brand presence locally while establishing meaningful connections within the area served.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Boosted revenue growth by identifying new business opportunities and forging strategic partnerships.
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
- Improved financial center performance by implementing effective sales strategies and staff training programs.
- Monitored key performance indicators to identify areas of improvement and implement corrective actions accordingly.
Branch Manager II Assistant Vice President
First National Bank
Canfield, OH
07.2019 - 09.2022
- Primary responsible for the overall sales and operations management of the branch
- Oversee daily branch activities, perform market and business development duties, process loan requests, solicit new accounts and supervise office staff
- Perform Market and Business development duties by calling on current and potential business customers, setting appointments and discussing their current business needs pertaining to lending and helping them grow their portfolio
- Attend community activities and participate in community organizations
- Oversee branch quality and customer service program by ensuring my staff provide exceptional customer service
- Perform monthly surprise audits
- Coach, train, and develop the skills of my Assistant Manager and the Teller team to reach specific referral and sales goals
- Monitor and report weekly sales reports to my Market Manager regarding consumer and business lending
Branch Manager, Executive Banker
Huntington National Bank
Canfield, OH
02.2012 - 07.2019
- Mentor, coach, and train team members in all categories of scorecard attainment
- Responsible for day to day operations
- Ensuring accurate compliance and auditing files
- Reporting daily branch goals to district managers
- Acquire new business and consumer customers
- Grow and maintain client investment portfolio’s
Education
Youngstown State University
Youngstown, OHSkills
- Team coaching
- Operations management
- Team development
- Document preparation
- Relationship management
- Sales initiatives
- Schedule coordination
- Sales management
- Partnership development
- Teamwork and collaboration
- Excellent communication
- Team collaboration
- Adaptability and flexibility
Certification
- 1997 Ohio Life and Health
- 1997 Series6
- 2012 NMLS
- 2012 Ohio Notary
Accomplishments
- 2012 MDRT Recipient
- 2014,2015,2016,2017 Circle of Excellence
- 2017 Directors Club
- 2017 Ambassador for1st Merit Bank buyout
Timeline
Financial Center Manager
Fifth Third Bank
11.2022 - Current
Branch Manager II Assistant Vice President
First National Bank
07.2019 - 09.2022
Branch Manager, Executive Banker
Huntington National Bank
02.2012 - 07.2019
Youngstown State University