SHAVONDA COLEMAN
Memphis,TN
Summary
Experienced banking professional with strong leadership capabilities and focus on achieving results. Known for effective problem-solving, communication, and ability to inspire and guide teams toward common goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Financial Center Manager
Simmons Bank
Memphis, TN
10.2024 - Current
- Implemented innovative marketing campaigns to attract new customers and promote the financial center''s services.
- Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
- Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Monitored key performance indicators to identify areas of improvement and implement corrective actions accordingly.
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed high-performing teams through targeted recruitment, coaching, and professional development initiatives.
Assistant Financial Center Manager
Simmons Bank
Memphis, TN
02.2023 - 10.2024
- Assist in hiring, scheduling, coaching, training and cross training of branch staff to ensure branch coverage at all times and contribute to a strong team environment by motivating and leading staff
- Ensure that all branch operations procedures are followed and that all staff is properly trained in security, compliance, and all procedures and functions of their position
- Cross train staff members to ensure branch coverage at all times
- Assist customers with choosing the appropriate consumer loan product: maintain knowledge of loan policies and procedures; take applications and key applications into centralized loan system for underwriting; communicate decision to customer, and close and fund all types of consumer loans; assist with the branch’s consumer loan portfolio
- Take responsibility for branch and individual goals through engagement with customers and prospective customers to present and cross sell products and solutions to meet their needs; submit referrals to other staff members or lines of business and collaborate with all branch staff to assist them in meeting or exceeding individual or branch goals
- Assist management in achieving branch growth by participating in community activities, making regular and/or business development phone calls or other sales activities as assigned
- Fostered strong relationships with clients, leading to increased business opportunities and referrals.
Financial Relationship Consultant-Team Lead
Regions Financial Corp.
Memphis, TN
09.2020 - 02.2023
- Partners with Branch Manager to guide and direct all branch activities
- Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations
- Resolves escalated customer and associate issues, primarily in Branch Manager's absence
- This may include scheduling, counseling associates, and input into hiring decisions
- Provides consistent and timely coaching and guidance to junior level bankers to assist with strengthening their product knowledge and identifying customer needs
Financial Relationship Consultant
Regions Financial Corp.
Memphis, TN
08.2017 - 09.2020
- Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations
- Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
- Ownership and resolution of customer issues
- Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations to acquire new customer relationships and to expand existing customer relationships
Teller/Bank Teller Supervisor
Regions Financial Corp.
Memphis, TN
04.2001 - 08.2017
- Responsible for assisting customers with banking transactions
- Oversee daily team meetings which includes detailed coaching and training
- Ownership and resolution of customer issues
- Responsible for training new employees
Education
Bachelor of Professional Studies - Organizational Leadership
University of Memphis
Memphis, TNGraduate of Simmons Bank NextGen Retail Leadership -
01.2024
Skills
- Consumer Lending
- Strong Communication
- Depository Accounts
- Compliance
- Customer Focus
- Analytical Problem Solving
- Decision Making Skills
- Federal Guidelines
- Team Management
- Team coaching
- Operations management
- Team development
- Document preparation
Certification
Graduate of Simmons Bank NextGen Retail Leadership, 2024
Timeline
Financial Center Manager
Simmons Bank
10.2024 - Current
Assistant Financial Center Manager
Simmons Bank
02.2023 - 10.2024
Financial Relationship Consultant-Team Lead
Regions Financial Corp.
09.2020 - 02.2023
Financial Relationship Consultant
Regions Financial Corp.
08.2017 - 09.2020
Teller/Bank Teller Supervisor
Regions Financial Corp.
04.2001 - 08.2017
Graduate of Simmons Bank NextGen Retail Leadership -
Bachelor of Professional Studies - Organizational Leadership
University of Memphis