SHAVONDA COLEMAN
Memphis,TN
Summary
Experienced banking professional with strong leadership capabilities and focus on achieving results. Known for effective problem-solving, communication, and ability to inspire and guide teams toward common goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Financial Center Manager
Simmons Bank
10.2024 - Current
- Implemented innovative marketing campaigns to attract new customers and promote the financial center''s services.
- Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
- Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Monitored key performance indicators to identify areas of improvement and implement corrective actions accordingly.
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed high-performing teams through targeted recruitment, coaching, and professional development initiatives.
Assistant Financial Center Manager
Simmons Bank
02.2023 - 10.2024
- Assist in hiring, scheduling, coaching, training and cross training of branch staff to ensure branch coverage at all times and contribute to a strong team environment by motivating and leading staff
- Ensure that all branch operations procedures are followed and that all staff is properly trained in security, compliance, and all procedures and functions of their position
- Cross train staff members to ensure branch coverage at all times
- Assist customers with choosing the appropriate consumer loan product: maintain knowledge of loan policies and procedures; take applications and key applications into centralized loan system for underwriting; communicate decision to customer, and close and fund all types of consumer loans; assist with the branch’s consumer loan portfolio
- Take responsibility for branch and individual goals through engagement with customers and prospective customers to present and cross sell products and solutions to meet their needs; submit referrals to other staff members or lines of business and collaborate with all branch staff to assist them in meeting or exceeding individual or branch goals
- Assist management in achieving branch growth by participating in community activities, making regular and/or business development phone calls or other sales activities as assigned
- Fostered strong relationships with clients, leading to increased business opportunities and referrals.
Financial Relationship Consultant-Team Lead
Regions Financial Corp.
09.2020 - 02.2023
- Partners with Branch Manager to guide and direct all branch activities
- Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations
- Resolves escalated customer and associate issues, primarily in Branch Manager's absence
- This may include scheduling, counseling associates, and input into hiring decisions
- Provides consistent and timely coaching and guidance to junior level bankers to assist with strengthening their product knowledge and identifying customer needs
Financial Relationship Consultant
Regions Financial Corp.
08.2017 - 09.2020
- Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations
- Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
- Ownership and resolution of customer issues
- Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations to acquire new customer relationships and to expand existing customer relationships
Teller/Bank Teller Supervisor
Regions Financial Corp.
04.2001 - 08.2017
- Responsible for assisting customers with banking transactions
- Oversee daily team meetings which includes detailed coaching and training
- Ownership and resolution of customer issues
- Responsible for training new employees
Education
Bachelor of Professional Studies - Organizational Leadership
University of Memphis
Memphis, TNGraduate of Simmons Bank NextGen Retail Leadership -
01.2024
Skills
- Consumer Lending
- Strong Communication
- Depository Accounts
- Compliance
- Customer Focus
- Analytical Problem Solving
- Decision Making Skills
- Federal Guidelines
- Team Management
- Team coaching
- Operations management
- Team development
- Document preparation
Certification
Graduate of Simmons Bank NextGen Retail Leadership, 2024
Timeline
Financial Center Manager
Simmons Bank
10.2024 - Current
Assistant Financial Center Manager
Simmons Bank
02.2023 - 10.2024
Financial Relationship Consultant-Team Lead
Regions Financial Corp.
09.2020 - 02.2023
Financial Relationship Consultant
Regions Financial Corp.
08.2017 - 09.2020
Teller/Bank Teller Supervisor
Regions Financial Corp.
04.2001 - 08.2017
Graduate of Simmons Bank NextGen Retail Leadership -
Graduate of Simmons Bank NextGen Retail Leadership, 2024
Bachelor of Professional Studies - Organizational Leadership
University of Memphis
Similar Profiles
CARTER DUNLOPCARTER DUNLOP
BSA Investigations Analyst at Simmons BankBSA Investigations Analyst at Simmons Bank
Dana HullDana Hull
Accounting Clerk I at Simmons BankAccounting Clerk I at Simmons Bank
Corey CrainCorey Crain
Community Banker at Simmons BankCommunity Banker at Simmons Bank