Rafael Camarena Aguirre
Summary
Resourceful Manager offering a history of success coordinating and monitoring operations directly supporting multiple departments on a daily basis. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Excellent time management skills combined with a superior knowledge of the customer service industry. Adept at resolving conflicts with customers and outstanding persuasive skills.
Overview
3
3
years of professional experience
Work History
Assistant Executive Steward II
The Cosmopolitan Of Las Vegas
07.2022 - Current
- Implemented effective scheduling practices, optimizing staff deployment during peak hours while minimizing labor costs.
- Coordinated closely with other departments such as the Public Area Department (PAD) and maintenance to ensure smooth daily operations across all areas of responsibility.
- Maintained high levels of cleanliness and sanitation throughout the establishment, adhering to strict industry standards.
- Demonstrated effective leadership skills by managing daily operations within the stewarding department calmly under pressure.
- Oversaw multiple events with thousands of clients back to back and directly oversaw the Formula 1 banquet events and ensured a smooth transition from setup to breakdown.
Sales Associate
Sam Ash Music
01.2021 - 06.2022
- Worked to ensure a positive and hassle-free customer experience
- Identified and maximized sales opportunities, and increased customer retention rates
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Maintained up-to-date knowledge of all retail promotions
- Have placed and won in the top 15 for sales goal competitions throughout the entire company.
Education
Associate of Arts -
College of Southern Nevada
01.2021
High school Diploma -
East Career Technical Academy
01.2020
Skills
- Microsoft Office 365
- Customer Service
- Scheduling Proficiency
- Problem-solving abilities
- Conflict resolution
- Inventory management
- Time management
- Verbal and Written Communication
Accomplishments
- LIA club president, East Career & Technical Academy, 01/01/19, 01/01/20, - coordinated and oversaw club activities personally and planned fundraising events and how we could positively impact the school
- Seal of Biliteracy, East Career and Technical academy, 01/01/19, 01/01/20, Earned after passing the highest level Spanish literacy course and passing the literacy exam.
- Community Service, Three Square & The Just One Project, 01/01/20, 01/01/21, Volunteered for community service on several occasions aiding in packaging food and sorting food to ensure safe consumption when used in the food drives.
Hobbies and Interests
- Music production & songwriting
- Playing instruments including: - guitar - drums - bass - piano
- Drawing and writing stories; Currently writing a comic book
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Assistant Executive Steward II
The Cosmopolitan Of Las Vegas
07.2022 - Current
Sales Associate
Sam Ash Music
01.2021 - 06.2022
Associate of Arts -
College of Southern Nevada
High school Diploma -
East Career Technical Academy
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