RAFAEL CARRILLO-CORTES
BAYONNE,NJ
Summary
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
2
2
years of professional experience
Work History
Insurance Agent
Aflac
01.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
CUSTOMER SERVICE REPRESENTATIVE
BETFANATICS | FANATICS SPORTSBOOK | KORN FERRY
01.2024 - 09.2024
- Managed a high level of daily customer contact with professional expertise
- Reviewed and completed all applicable holds and late order reports daily.
- Handled customer comments, provided solutions and alternatives within company policy; follow up to ensure resolution.
- Participated in process improvement activities; improve and enhance service experience for external and internal customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE REPRESENTATIVE
CHUBB INSURANCE INC.
06.2023 - 12.2023
- Responsible for issuance of personal insurance, new business, endorsements and renewal policies
- Provided quote proposals to agents based on client needs
- Maintained contact with agents throughout quote and issuance process in collaboration for client's insurance needs
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
BUSINESS SYSTEMS ANALYST
MICROSOFT
12.2022 - 05.2023
- Consulted with stakeholders on a weekly schedule discussing quality assurance throughout delivery partner's sites.
- Presented and gathering data information from all delivery partners in weekly and monthly meetings.
- Examined, compared and studied statistical data to improve workflow performance.
- Trained business personnel in use of systems.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
Education
Business Management -
VALENCIA COLLEGE
ORLANDO, FL05.2010
Skills
- Bilingual (Spanish/English)
- SQL
- Excel
- Claims reporting systems
- V-Look Up
- PowerPoint
- Corporate Office Experience
- Insurance Experience (Medical, Property, Auto, Casualty, Valuables)
- Claims Experience
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Aflac
01.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
BETFANATICS | FANATICS SPORTSBOOK | KORN FERRY
01.2024 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
CHUBB INSURANCE INC.
06.2023 - 12.2023
BUSINESS SYSTEMS ANALYST
MICROSOFT
12.2022 - 05.2023
Business Management -
VALENCIA COLLEGE
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