Rafael Colonesi Da Rosa
Kissimmee,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Representative
Merck Sharp & Dohme
02.2004 - 07.2012
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
No Degree - Customer Service
Merck
Rio De Janeiro06.2006
Skills
- Facility Tours
- Repair Cost Estimation
- Eclipse IDE
- Positive Customer Engagement
- Negotiation
- B2B Sales
- Time Management
- Persuasive Negotiations
- Coordination
- Staff Training
- Microsoft Windows
- Microsoft Outlook
- Google Drive
- Computer Proficiency and Microsoft Office
- Microsoft Office
Languages
Portuguese
Spanish
English
Timeline
Sales Representative
Merck Sharp & Dohme
02.2004 - 07.2012
No Degree - Customer Service
Merck
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