Rafael Cravioto
Tyler,TX
Summary
Experienced patient account representative with a strong background in customer service and healthcare support. Skilled in communication, time management, and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Fresenius Medical Care-Tyler, TX
Tyler
08.2021 - Current
- I have 3 years of experience as a patient account representative.
- Thoroughly verified Patients insurance to maintain consistency during the patient stay
- Maintained consistency in coding practices for accurate payer billing.
- Regularly communicated with payers to ensure accurate benefit information and claim details, maintaining contact on a daily basis when necessary.
- Managed projects in multiple regions such as California and Puerto Rico
- Address escalations promptly and efficiently
- Assisting with error clean-up in order to improve overall efficiency.
- Enhanced data by adding vital information like correct aliases, addresses, and employer's name.
- Monitored and ensured continuity in the plan for encounters completed prior to their scheduled Date of Service
- Demonstrated adaptability by maintaining up-to-date code through timely plan adjustments.
- Handled email correspondence from clinics regarding patient insurance matters, including financial clearances and inquiries.
Order Selector
Kent Water Sports-Tyler, TX
Tyler
05.2020 - 03.2021
- Efficiently moved between aisles using a cherry picker for product selection and transport.
- Ensure equipment is in proper working condition at the beginning of each workday.
- Operated cherry picker to efficiently move products from aisle to aisle across varying levels.
- Demonstrated excellent organizational skills by properly boxing, labeling, and creating neatly stacked pallets of products.
- Maintained high level of precision by double-checking paper and product consistency prior to approval
Handyman
BYRD Oilfield Services-Odessa, TX
Odessa
01.2020 - 05.2020
- Held multiple positions while employed.
- Drove equipment to and from various locations.
- Executed responsibilities as a Shop Helper during night shifts, ensuring proper equipment preparation for casing jobs.
- Painting, lubricating, and dressing equipment according to shop supervisors' rules.
- Utilized computer equipment for determining torque on casing as Torque Turn Helper.
- Utilized driving skills to maneuver forklift and secure casing equipment on trailer unit.
Education
High school diploma -
John Tyler High School
TX05-2011
Skills
- Customer service
- Bilingual
- Verbal and written communication
- HIPAA understanding
- Sales
- Negotiation
- People Person
- Microsoft Word
- Microsoft Excel
- Insurance Verification
Certification
Driver's License
Languages
- Spanish
- English
Timeline
Patient Account Representative
Fresenius Medical Care-Tyler, TX
08.2021 - Current
Order Selector
Kent Water Sports-Tyler, TX
05.2020 - 03.2021
Handyman
BYRD Oilfield Services-Odessa, TX
01.2020 - 05.2020
High school diploma -
John Tyler High School
Driver's License
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