RAFAEL CRUZ JR.
BELLEVILLE,US
Summary
Market management professional with strong background in driving sales growth and optimizing market strategies. Adept at team collaboration, adapting to changing needs, and delivering impactful results. Skilled in market analysis, strategic planning, and client relationship management. Reliable, goal-focused, and prepared to contribute to dynamic market environments.
Overview
2027
2027
years of professional experience
Work History
Market Manager
Hudson Technologies
2025 - Current
- Developed and executed marketing strategies to enhance brand visibility and market penetration.
- Analyzed market trends to identify growth opportunities and inform product positioning.
- Collaborated with cross-functional teams to align marketing initiatives with sales objectives.
- Managed budgets for marketing campaigns, ensuring effective allocation of resources.
- Prospect and qualify new customers for the recovery and exchange programs
- Schedule and perform in-person visits and follow-up calls to present Hudson’s full-service recovery solutions.
- Convert “buy-back only” or inactive customers into full-service partners.
- Track all sales activities and recovery opportunities in CRM system.
- Collaborate with customer service, sales and finance teams to coordinate scheduling, billing, and follow-up.
- Manage and support the Recovery Technician and Exchange Technician, setting daily schedules, ensuring job readiness (staffing, equipment etc), and quality standards are met.
- Provide coaching, mentorship, and accountability to ensure consistent performance and development.
- Monitor and report on technician performance, recovery volumes, and customer feedback.
- Act as the go-to field leader and liaison between technicians and corporate operations.
Account Manager
Trane Technologies
01.2024 - 01.2025
- Professionally prepare, document, implement, control and update all aspects of assigned Projects including: Scheduling, Budgets, Buyout, Subcontractors, Permits, Safety Plan, Risk Assessments, Quality Plan, Communication Plan, Progress Reports, Meeting Minutes, Schedule of Values, Leading Owner Meetings, Leading Internal Meetings, Financial Forecasting, Testing/Commissioning, Punch-list, Turnover, and Close-out.
- Mechanical HVAC systems knowledge – owner direct design build/estimator/developer duties.
- Construction Management duties managing multiple subcontractors.
- Manages risks on projects to assure completion on time and on budget.
- Selects and manages multiple subcontractors and suppliers as needed to execute the project.
- Meets with; contractors, building owners, subcontractors, other trades, and internal Team to discuss scope of project, budgets, performance, and close-out.
- Responsible for project cash-flow management: progress billing, collections support and monitoring, and resource management.
- Ensures that quality standards are maintained for assigned projects.
- Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
- Establishes professional relationship and communicates with field support staff and customers and their representatives. Interfaces constantly to maintain accurate status reports and project reviews.
- Operates in a team-based environment by coordinating with Operations, Sales and Service to understand and fulfill project requirements. Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
Business Development Leader
Agas
01.2023 - 01.2024
- Meet gas recovery and buyback goals.
- Provide exceptional service and customer support to all clients.
- Identify additional opportunities for service, gas buy-back, and refrigerant spot buy sales to meet or exceed territory targets.
- Submit daily work orders and weekly expense reports promptly.
- Take proper care of your assigned vehicle by keeping it clean, in good condition, and maintained according to the vehicle manual.
- Work safely, and ensure you and others adhere to safety standards.
- Built a new client base.
- Partnered with the Sales team to retain and build new customers.
- Utilized Salesforce for customer management.
- Upheld Safety to Zero Harm Standards / Training existing & new technicians.
- Run weekly safety meetings with technicians.
- Escalate issues with customers.
- Manage Monthly & Yearly Budget.
- Develop relationships with customers.
- Build and maintain long-term relationships with identified Key Accounts through frequent interactions, solution-oriented consulting and maintain high level of customer service and satisfaction.
- Develops strategic sales and growth plans to meet or exceed company goals.
- Identifies and onboards new accounts to expand and diversify the customer portfolio.
- Coordinate with manufacturer rep agencies to drive business results and build your book of business.
- Reviews market analyses to provide input into customer needs, price schedules, and rates.
- Collaborate with Marketing and Customer Service on promotions and programs that drive positive impact and provide superior customer service.
- Support on the job training.
- Meet budgeted goals in relation to gas acquisition and service revenue.
- Collaborate effectively with business partners and communicate feedback between the TAMs to drive continuous improvement throughout the organization.
- Coach the team to create a strong demand focus on refrigerant gas acquisition and recovery opportunities through our network of service locations and the leadership associated with those areas.
- Lead the TAM sales teams to meet and exceed both Rapid Exchange and service network goals for refrigerant pounds and service revenue.
- Act as a strategic leader with the ability to proactively solve problems and make decisions based on factors contributing to the company's success. Influence others without authority and remain approachable.
- Drive refrigerant sales results by leveraging our network of service locations and contractor connections nationwide.
- Ensure effective communication of company processes to franchisees and follow up on action items.
Technical Training Account Manager
Samsung
01.2021 - 01.2023
- Create training videos for trainees.
- Create PowerPoint presentations for Samsung training team.
- Instruct trainees proper methods for diagnosing and performing preventative maintenance / Responsible for managing and ordering tools for training team.
- Create different troubleshooting scenarios for training class.
- Responsible for sealed system, dishwasher, washer, and dryer training courses / Help Create new yearly certification tests for technicians.
- Receive and ship inventory product for training team.
- Assist with training schedule for training team.
Appliance Field Service Technician
LG Electronics
01.2020 - 01.2021
- Diagnose and perform preventative maintenance on home appliances.
- Schedule and organize my own service calls.
- In charge of taking care of my own inventory - ordering parts, returning parts, and organize my company van.
- Responsible for maintaining proper communication with customers to ensure all service calls are completed.
- Responsible for maintaining efficiency and communication with my customers about issues with units or billing.
Inspection Rep
All-State Sales Group
01.2018 - 01.2020
- Performing in a high volume processing center, responding to internal and external customer inquiries, determining risk eligibility, and executing underwriting policies and procedures.
- Obtaining and analyzing information to ensure quality and accuracy of decisions.
- Scheduled city inspections all throughout the state of NJ.
- Handled building permits for Verizon Fiber Optics.
- Collaborating with leaders and peers in a continuously improving environment.
Education
Certificate - HVAC - RT Technician
Fortis Institute
Wayne, NJSkills
- Safety and compliance
- HVAC Systems Preventive Maintenance
- Communication
- Organizational
- Self-motivation
- Detail-oriented
- Time management
- Decision making
- Analytical thinking
- Microsoft Office
- Promotional planning
- Sales operations
- Client relations
- New product launch
Timeline
Account Manager
Trane Technologies
01.2024 - 01.2025
Business Development Leader
Agas
01.2023 - 01.2024
Technical Training Account Manager
Samsung
01.2021 - 01.2023
Appliance Field Service Technician
LG Electronics
01.2020 - 01.2021
Inspection Rep
All-State Sales Group
01.2018 - 01.2020
Market Manager
Hudson Technologies
2025 - Current
Certificate - HVAC - RT Technician
Fortis Institute