Rafael De La Paz
Waddell,AZ
Summary
Dedicated and resourceful professional with a record of excellence in verbal and written communication and computer literacy. Adept at delivering exceptional customer service and demonstrating strong time management, strong problem-solving abilities, and effective leadership. Adaptable and detail-oriented, with a talent for building positive relationships and delivering results in diverse and dynamic settings. Committed to continuous improvement and achieving organizational goals through innovative solutions and collaborative teamwork.
Overview
7
7
years of professional experience
Work History
Auto Detailer
De La Paz Auto Detail
2017.05 - Current
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Shined vehicle windows and windshields to remove water spots.
- Operated buffers, steamers, high-pressure hoses, vacuums and other equipment to meet service expectations.
Shift Supervisor
Starbucks
2022.11 - 2024.02
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Supervised ongoing daily production phases.
Crew Member
Raising Canes
2022.03 - 2022.09
- Worked front counter, drive-through and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided service to customers in dining area.
Home Renovator
Gomez Home Renovation
2021.01 - 2021.06
- Inspected and tested fixtures and systems after installation to confirm proper and safe functioning.
- Worked with water and oil-based paints.
- Utilized proper personnel protective equipment during painting and preparation, avoiding inhalation of hazardous debris and toxic particulates.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Painted surfaces using brushes, spray guns, and paint rollers.
Shift Leader
Five Guys
2020.09 - 2023.01
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
Education
Bachelor of Science - Marketing
Arizona State University
Tempe, AZ05.2025
High School Diploma -
Shadow Ridge High School
Surprise, AZ05.2021
Skills
- Hand tools
- Power tools
- Verbal and written communication
- Computer Literacy
- Customer Service
- Time Management
- Interpersonal Skills
- Problem-Solving
- Leadership
- Adaptability
- Detail-Oriented
Other Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
2022.11 - 2024.02
Crew Member
Raising Canes
2022.03 - 2022.09
Home Renovator
Gomez Home Renovation
2021.01 - 2021.06
Shift Leader
Five Guys
2020.09 - 2023.01
Auto Detailer
De La Paz Auto Detail
2017.05 - Current
Bachelor of Science - Marketing
Arizona State University
High School Diploma -
Shadow Ridge High School
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