Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RAFAEL FERNANDES MARCELINO

Jersey City,NJ

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service,

Enthusiastic Barback proficient in handling food safely, maintaining clean work areas and restocking supplies. Eager to further develop wine, liquor and mixed drinks knowledge. Desiring to bring 1 years of related experience to a new growth-oriented position.

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

4
4
years of professional experience

Work History

Barback

LIT21
Newark, NJ
06.2019 - 06.2020
  • Restocked ice, condiments and snacks, Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas, Replaced empty kegs and soda syrups, Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly, Delivered food to customers at bar and tables, Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning, Learned how to make wide variety of mixed drinks, Adhered to state laws regarding alcoholic beverage services and customer regulations, Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Table Busser

BROA
JERSEY CITY, NJ
07.2020 - 01.2021
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods. Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning. Supported servers by responding to guest needs and retrieving items. Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Greeted guests with friendly responses to promote satisfaction and restaurant loyalty. Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces. Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables. Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning Removed debris and trash from dining area to keep rooms clean and fresh for guests Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons

Bartender

LIT21
Newark, NJ
01.2021 - 12.2022
  • Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Followed alcohol awareness procedures for preventing excessive guest intoxication. Set up bar for operation, obtained cash bank and stocked service bar. Kept alcoholic beverages well-stocked and organized to meet expected demands. Adhered to state laws regarding alcoholic beverage services and customer regulations. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors. Polished glassware, bussed tables and removed debris to keep customer areas clean. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Assistant Manager

TRACK23
Jersey City, NJ
01.2022 - 11.2023
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Education

ESL - ENGLISH AS A SECOND LANGUAGE

Hudson County Community College
Jersey City, NJ
08.2024

BACHELOR IN LAW - POST GRADUATION IN CRIMINAL LAW, ADMINISTRATIVE LA

ESTACIO DE SA UNIVERSITY
RIO DE JANEIRO
01.2019

High School Diploma -

TAMANDARÉ
RIO DE JANEIRO
01.2015

Skills

  • Ordering Bar Supplies
  • Cash Handling and Management
  • Food and Beverage Service
  • Glass Collection
  • Table Bussing
  • Beverage and Ice Dispenser Refilling
  • Customer Relations
  • Place Settings
  • Problem Detection and Resolution
  • Food Preparation and Safety
  • Beverage Making and Delivery
  • Customer Satisfaction Promotion
  • Menu Memorization
  • Timely Food Delivery
  • Ice Replenishment

Languages

English
Limited
Spanish
Limited
Portuguese
Native/ Bilingual

Timeline

Assistant Manager

TRACK23
01.2022 - 11.2023

Bartender

LIT21
01.2021 - 12.2022

Table Busser

BROA
07.2020 - 01.2021

Barback

LIT21
06.2019 - 06.2020

ESL - ENGLISH AS A SECOND LANGUAGE

Hudson County Community College

BACHELOR IN LAW - POST GRADUATION IN CRIMINAL LAW, ADMINISTRATIVE LA

ESTACIO DE SA UNIVERSITY

High School Diploma -

TAMANDARÉ

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