Rafael Ferreira
Jacksonville,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Culinary Professional
Seasons 52
Jacksonville, FL
01.2023 - Current
- Trained kitchen staff in food safety standards and culinary techniques to enhance team performance.
- Oversaw daily kitchen operations, ensuring consistent quality and adherence to presentation standards.
- Collaborated with management to optimize inventory processes, reducing waste and improving cost efficiency.
- Mentored junior chefs, enhancing their skills and promoting a culture of creativity within the kitchen team.
- Consistently maintained high standards of cleanliness and sanitation in the kitchen, ensuring compliance with health regulations.
- Strengthened teamwork among kitchen staff through clear communication and delegation of tasks, improving overall efficiency.
- Implemented effective time-management strategies for kitchen staff, resulting in faster ticket times and higher guest satisfaction ratings.
- Mentored junior chefs in culinary techniques, resulting in improved performance and team collaboration.
- Inspected deliveries for accuracy and safety.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Trained and supervised cooking staff to expertly meet daily needs.
Deli Clerk
Publix
Jacksonville, FL
06.2022 - 12.2022
- Assisted customers with product selection and special orders to enhance shopping experience.
- Maintained cleanliness and organization of deli display cases to ensure compliance with health standards.
- Operated slicing equipment and scales accurately for precise portion control and product presentation.
- Collaborated with team members to manage inventory levels, reducing waste through effective stock rotation.
Manager
Walk-On's Bistreaux & Bar
Orlando, FL
08.2019 - 04.2022
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Conducted quality, timely performance feedback and performance appraisals.
- Examined merchandise to correctly price and display products.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Interviewed, hired and trained new employees.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Supervised staff performing daily activities.
- Adhered to store policies and procedures to maintain regulatory and legal compliance.
- Planned activities to support system changes to meet organizational needs and requirements.
- Reviewed applications for open positions and made knowledgeable hiring recommendations.
- Reviewed and analyzed financial reports to determine appropriate action.
- Worked closely with executives to guide budget planning.
Key Holder Supervisor
Miller's Ale House
Orlando, FL
04.2013 - 07.2019
- Signed for incoming shipments in manager's absence.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Recommended improvements to store procedures.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Supervised staff preparing and serving [Number] meals per day.
- Developed skill-specific training programs to promote employee development.
- Managed various training courses by developing curricula, instructions, documents and written tests.
- Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
Cook Shift Leader
Belle Isle Bayou Restaurant
Conway, FL
10.2011 - 04.2013
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Kept kitchen, cooking utensils and storeroom clean and neat
- Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Checked freezer and refrigerator each day to verify proper functioning.
- Trained kitchen workers on culinary techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Improved performance of team members resulting in high-quality meals produced daily.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Executed proper techniques when preparing menu item ingredients.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Received and stored food and supplies.
Cook
Bob's Dinner
Orlando, FL
03.2009 - 10.2011
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced, and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Prepared garnishes for later use in meal production.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Made meals in accordance with company standards and requirements.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Education
Associate of Arts -
Le Cordon Bleu
Orlando, FL06-2009
High School Diploma -
Haines City Senior High School
Haines City, FL05-2007
Skills
- Staff Development
- Sales Techniques
- Project Management
- Employee Coaching and Motivation
- Problem Resolution
- Employee Development
- Teamwork and Collaboration
- Team Building
- Goal Setting
- Verbal and Written Communication
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Administration and Reporting
- Cost Control
- Documentation and Reporting
- Scheduling and Coordinating
- Recruitment and Hiring
- Calm Under Pressure
- P&L Oversight
- Professional and Courteous
- Customer Service
- Computer Skills
- Time Management
- Good Judgment
- Decision Making
Certification
- ServSafe
Education and Training
other,other
Languages
Spanish
Full Professional
English
Full Professional
French
Limited Working
Timeline
Certified Culinary Professional
Seasons 52
01.2023 - Current
Deli Clerk
Publix
06.2022 - 12.2022
Manager
Walk-On's Bistreaux & Bar
08.2019 - 04.2022
Key Holder Supervisor
Miller's Ale House
04.2013 - 07.2019
Cook Shift Leader
Belle Isle Bayou Restaurant
10.2011 - 04.2013
Cook
Bob's Dinner
03.2009 - 10.2011
High School Diploma -
Haines City Senior High School
Associate of Arts -
Le Cordon Bleu