Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Gallurdo

San Angelo

Summary

Dynamic Command Center Operator with a proven track record at City Center Security, excelling in emergency management and relationship building. Enhanced security operations through data analysis and effective communication, significantly reducing unauthorized access incidents. Recognized for attention to detail and problem-solving abilities, ensuring safety and efficiency in high-pressure environments.

Professional with extensive experience in operational oversight and emergency response. Adept at maintaining situational awareness and coordinating with multiple teams for seamless operations. Known for reliability and adaptability in high-pressure environments, with a focus on collaboration and results.

Overview

5
5
years of professional experience

Work History

Command Center Operator

City Center Security
03.2021 - 01.2023
  • Executed day-to-day functions of command center.
  • Liaised with stakeholders to serve as emergency information system for high-profile clients.
  • Developed strong relationships with local authorities, fostering mutual cooperation when addressing emergencies.
  • Implemented preventative maintenance schedules for surveillance equipment, minimizing technical issues hindering operations.
  • Utilized data analysis tools to identify patterns and trends in security incidents, informing proactive strategies for improvement.
  • Managed access control systems for secure entry points, reducing unauthorized access incidents.
  • Managed shift handovers effectively, ensuring accurate information transfer between operators.

Delivery Driver Helper

UPS
11.2019 - 01.2020
  • Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
  • Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
  • Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
  • Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
  • Reduced loading time for trucks by efficiently sorting and stacking packages according to the delivery sequence.

Picker & Packer

C&S Wholesale Grocers Inc.
04.2018 - 02.2019
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
  • Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.

Education

High School Diploma -

William Allen High School
Allentown, PA
06-2020

Skills

  • Emergency management
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Security protocols
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Excellent communication
  • Team collaboration
  • Team leadership
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Command Center Operator

City Center Security
03.2021 - 01.2023

Delivery Driver Helper

UPS
11.2019 - 01.2020

Picker & Packer

C&S Wholesale Grocers Inc.
04.2018 - 02.2019

High School Diploma -

William Allen High School

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Rafael Gallurdo