Rafael Garcia
Hialeah,FL
Summary
Originally from Cuba, came to this country 14 years ago as my parents wanted to explore new life opportunities and professional growth. I bring a diverse global perspective to my work. (Speak fluent Spanish)
Am a Professional Individual with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Managed the Highest Penetrating Pro Department in district 1221 in 2022 (Store 2254). In 2023 I decide to take the challenge and build a brand new Lowe’s store (3413) from the ground up, starting from spending time in a hiring office recruiting great talent and offering job opportunities to the city of North Miami Beach. 2024 as a Specialty ASM, was the highest ranked store in Install Sales in Región 27.
Successfully managed store operations in the absence of the store manager, overseeing staff, ensuring customer satisfaction, and maintaining inventory and daily sales records.
I am a very Goal-driven assistant store manager with several-year record of accomplishment and ready for the next challenge/ opportunity.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
North Miami Beach, Florida
2023.02 - Current
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Organized weekly meetings with department heads to review progress on key objectives.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supporting sales goals and initiatives, ensuring the store is well-stocked, and helping drive promotions and store events.
- Ensuring customers receive excellent service, resolving complaints or issues, and helping customers with their needs.
Pro Department Supervisor
Lowes Home Improvment
Hialeah, Florida
2022.01 - 2023.02
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Education
Associate of Arts - Accounting
Miami Dade College
Miami, FLSkills
- Problem-solving
- New hire training
- Sales expertise
- Mentoring and coaching
- Sales growth
- Store merchandising
- Store operations
- Team leadership
- Inventory management
- Personnel development
Timeline
Assistant Store Manager
Lowes Home Improvment
2023.02 - Current
Pro Department Supervisor
Lowes Home Improvment
2022.01 - 2023.02
Associate of Arts - Accounting
Miami Dade College