Rafael Garcia
Topeka,KS
Summary
My experience with the Topeka Rescue Mission goes back to late 2008, where I have over 10 years of work experience. As I grow in my walk with Christ, I have always been drawn back to the ministry of helping the homeless. While I held a few different positions, which included working on the administrative side with ETO software and then Client Track when TRM switched over. Most of my experience was with the TRM front desk, where I worked with many amazing people and got to meet people from all walks of life.
Overview
14
14
years of professional experience
Work History
Client Track Specialist
Topeka Rescue Mission
Topeka, KS
01.2020 - 08.2022
- Client Track is a city wide software for which I processed data and generated reports for TRM staff.
- Updated client profiles on a case-by-case basis.
- Generated reports upon request for staff.
Front Desk Supervisor
Topeka Rescue Mission
Topeka, KS
01.2018 - 01.2020
- Developed policies and procedures related to front desk operations.
- Supervised daily operations at the front desk
- Monitored staff performance and provided feedback when necessary.
- Tracked inventory of supplies and ordered as needed for the front desk area.
- Created weekly schedules for front desk staff according to business needs.
- Conducted regular hands on training of new front desk staff members.
Front Desk Staff
Topeka Rescue Mission
Topeka, KS
01.2009 - 02.2015
- Front desk charge staff, answer phones, and assist guests and visitors.
- Monitor security cameras, and provide security for the building.
- Maintained a professional atmosphere while managing front desk operations.
Customer Service Representative
Alorica
Topeka, KS
01.2013 - 01.2014
- Sold direct TV and Internet services through Alorica.
- Resolved customer problems dealing with their service bill, DirecTV services, and ISP services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
Delivery Driver
Pizza Hut
Topeka, KS
01.2012 - 01.2013
- Delivered Pizza throughout downtown Topeka
- While in store managed WingStreet orders
- Manage in-store restock and kitchen cleaning.
Education
Some College (No Degree) - Graphic Design And Computer Science
Grossmont College
El Cajon, CA01-2008
High School Diploma -
Bonita Vista High
Chula Vista, CA06.2005
Skills
- Microsoft Office (Word, Excel, Outlook)
- Emergency response
- Customer service
- Staff supervision
- Data entry
- Account management software
Timeline
Client Track Specialist
Topeka Rescue Mission
01.2020 - 08.2022
Front Desk Supervisor
Topeka Rescue Mission
01.2018 - 01.2020
Customer Service Representative
Alorica
01.2013 - 01.2014
Delivery Driver
Pizza Hut
01.2012 - 01.2013
Front Desk Staff
Topeka Rescue Mission
01.2009 - 02.2015
Some College (No Degree) - Graphic Design And Computer Science
Grossmont College
High School Diploma -
Bonita Vista High
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