Robin Boyles
Athens
Summary
Detail-oriented Scheduling and Patient Services Lead with expertise in managing patient flow, ensuring record accuracy, and optimizing appointment availability. Proven track record in enhancing patient experiences through effective communication and team leadership.
Overview
15
15
years of professional experience
Work History
Scheduling and Patient Services Lead
Albany Medical Center Hospital
Albany
10.2023 - Current
- Assistant to the practice coordinator
- Coordinated scheduling for multiple providers to optimize appointment availability.
- Managed check-in and check-out processes during coworker absences to ensure smooth patient flow.
- Processed patient referrals to ensure timely access to specialist services.
- transcribing orders
- managing work queues
- templates
Patient Service Representative
Albany Medical Center Hospital
Albany
04.2023 - 10.2023
- Handled incoming calls professionally, ensuring timely resolution of patient inquiries.
- Coordinated appointment scheduling and registration procedures to enhance patient experience.
- Verified insurance information, and scheduled appointments.
- Maintained accurate patient records using electronic health systems.
- Managed follow-up appointment scheduling based on provider availability to optimize patient flow.
- Supported billing processes by verifying insurance details and eligibility.
- Adhered to HIPAA regulations when handling confidential patient information.
Surgical Scheduler
Albany Medical Center Hospital
Albany
09.2022 - 02.2023
- Scheduled and coordinated surgeries, procedures, and appointments, ensuring efficient use of operating room resources.
- Streamlined electronic scheduling system to enhance operating room availability.
- Facilitated communication with physicians' offices regarding scheduling changes or cancellations due to emergencies or patient needs.
- Managed incoming calls from physicians' offices requesting surgical services.
- Maintained detailed logs of patient information such as name, procedure type, insurance provider and estimated duration of operation.
Administrative Assistant VII
Albany Medical Center Hospital
Albany
10.2016 - 09.2022
- Report to the Assistant Vice President of Emergency/Trauma services and to the Assistant Vice President of Critical Care Services
- Managed calendar using Microsoft Outlook, scheduling meetings, interviews, and appointments to ensure efficient time management for executives
- preparing agendas, attending meetings, taking minutes and uploading to sharepoint
- Kronos: processing biweekly payroll, tracking FMLA and holiday time
- Prepare travel arrangements through empress travel for employee conference and process check requests for reimbursement
- process department capital ordering and requisitions VIA lawson and service now system
- Answering multiple phone lines, faxing daily required reports
- Ordered office supplies through WB Mason to maintain adequate inventory levels.
Medical Records Specialist
Albany Medical Center Hospital
Albany
06.2014 - 10.2016
- Managed patient medical records ensuring accuracy and compliance.
- Processed incoming records and scanned documents into electronic systems, ensuring timely access for healthcare providers.
- Maintained electronic medical records for all clients
- Performed data entry into electronic health record systems, supporting accurate patient care coordination.
- Collected, filed, scanned, and retrieved confidential patient information to maintain compliance with privacy regulations.
Preadmission services
Albany Medical Center Hospital
Albany
08.2012 - 06.2014
- coordinated accurate booking of patient surgeries to ensure timely procedures
- handled multiple phone lines to efficiently address patient inquiries and scheduling
- managed spreadsheets using Excel to maintain organized patient and financial data
- Utilized Sorian financial management software to track and manage financial data.
Administrative Assistant C7 pediatrics
Albany Medical Center Hospital
Albany
07.2011 - 08.2012
- Coordinated clean room setup and new patient arrival for seamless patient flow
- Entered physician orders into patient charts to ensure accurate patient records
- Handled inventory management for office supplies and medical forms promptly.
- Acquired office supplies to maintain efficient daily operations
Education
Some College (No Degree) - Software Specialist
Mildred Elley
Albany, NYSkills
- scheduling coordination
- EHR management
- patient record accuracy
- insurance verification
- referral processing
- administrative support
- template management
- kronos management
- wb mason ordering
- microsoft office
- word, excel, outlook
- task prioritization
- attention to detail
- Team leadership
- customer service
- Office administration
Timeline
Scheduling and Patient Services Lead
Albany Medical Center Hospital
10.2023 - Current
Patient Service Representative
Albany Medical Center Hospital
04.2023 - 10.2023
Surgical Scheduler
Albany Medical Center Hospital
09.2022 - 02.2023
Administrative Assistant VII
Albany Medical Center Hospital
10.2016 - 09.2022
Medical Records Specialist
Albany Medical Center Hospital
06.2014 - 10.2016
Preadmission services
Albany Medical Center Hospital
08.2012 - 06.2014
Administrative Assistant C7 pediatrics
Albany Medical Center Hospital
07.2011 - 08.2012
Some College (No Degree) - Software Specialist
Mildred Elley