Summary
Overview
Work History
Skills
References
Timeline
Generic

Rafael Gonzalez

Napa,CA

Summary

I bring in around 10 years in the Wine Industry/Hospitality. Take-charge professional delivering executive support and team leadership to business operations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Tasting Room Supervisor

Far Niente
Oakville
04.2022 - Current
  • Provided exceptional customer service to create a positive experience for guests.
  • Managed reservations for private tastings or events in the tasting room.
  • Ensured that all employees adhered to safety protocols while working in the tasting room.
  • Resolved any complaints from customers quickly and professionally.

Sales Support

Far Niente Winery
Oakville
03.2021 - 04.2022
  • Delivered products to customer locations on time.
  • Organized shipments for delivery to customers in a timely manner.
  • Performed daily, weekly, or monthly reconciliations of inventory balances as required by management.
  • Reviewed purchase orders against invoices to ensure items were received correctly.
  • Coordinated inventory, stocking and ordering.

Onsite Coordinator

Quintessa Winery
Napa, CA
01.2018 - 02.2020
  • I was in charge of all the inventory on the property for the Tasting Room to make sure we had enough wine to meet our customer needs
  • Pull wine orders for incoming guest who had pick up orders
  • Pick up and drop off wine at all locations including Wineshipping, Biagi, 55 degrees, etc.
  • Coordinated with other departments to ensure smooth operations onsite.
  • Provided guidance and support to team members when needed.

Lead Support Staff

Quintessa Winery
Napa, CA
01.2016 - 01.2018
  • Responsible for setting the scene for our guests’ private experience
  • Provided the training for our new support staff hires
  • Help Wine Educators with sales, and other consumer interactions.

Harvest intern

Quintessa Winery
Napa, CA
  • Pump overs, punch downs, digging out tanks and helping with the pressing process
  • Filling, topping barrels, and completing the work orders correctly
  • Played a lead role Sundays: responsible for giving each intern his or her task for the day.

Skills

  • Have great leadership qualities
  • Bilingual, (English & Spanish)
  • Forklift certified
  • Skilled multi-tasker
  • Fast and efficient worker
  • Customer Relationship Building
  • Supervisory Skills

References

  • Benjamin Ochoa, Assistant Winemaker, Quintessa Winery, (707)753-0879
  • Favian Cortez, Tasting Room Supervisor, Clo Du Val, (707)294-3535
  • Angelica Hernandez,Tasting Room Manager, Honig Vineyard & Winery, (707)694-5311
  • Jaime Alonso, Cellar Master, Antinori Napa Valley, (707)337-5573

Timeline

Tasting Room Supervisor

Far Niente
04.2022 - Current

Sales Support

Far Niente Winery
03.2021 - 04.2022

Onsite Coordinator

Quintessa Winery
01.2018 - 02.2020

Lead Support Staff

Quintessa Winery
01.2016 - 01.2018

Harvest intern

Quintessa Winery

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Rafael Gonzalez