Rafael A. Goris

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Provided announcements to passengers to explain baggage procedures.
• Stacked unclaimed items onto baggage carts and into storage racks
• Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
• Conducted departure and arrival briefings.

• Actively involved in youth programs
• Youth &Young Adults 13-Over
• Creating gatherings & events in the community
• Fund raisers
• Finding resources for all in the Local area
• Served over 100 families with a Team with food

• Monitored patients' heart rhythms and functions through cardiac monitoring strips.
• Closely monitored over 50 patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
• Trained and supervised new cardiac monitor technicians on best practices and safety measures.
• Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.

Held a seasonal Position

• Loaded and unloaded luggage and assisted crew and travelers with bags for over 2O daily flights.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• With over 20 flights day

• Led training programs for Adults & high school students interested in pursuing careers in emergency medical services
• Supervised hands-on skill development and evaluations in line with New York State Department of Health standards
• Graduated classes with over 90% passing state city exams

• Delivered patient care in high-pressure emergency situations, ensuring rapid and appropriate response
• Led and mentored newly trained EMT personnel, providing guidance in emergency scenarios and patient transport
• Coordinated and facilitated the BLS skills lab, ensuring all instructors met training standards and protocols
• Maintained and inspected medical equipment and vehicles in compliance with state standards
• Collaborated with various departments to ensure safety and efficient operations during emergencies
• With well over 4000 911 Calls a day city wide