Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Rafael Guerra

Rafael Guerra

AGM
Silver Spring,MD

Work Preference

Job Search Status

Networking only

Desired Job Title

BartenderServer/BartenderServerRestaurant Floor ManagerGeneral Manager

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site
Location: Silver Spring, MDSan Diego, CA
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany Culture

Summary

Results-oriented Assistant General Manager with over 10 years in hospitality, focusing on customer service and team building. Enhanced guest satisfaction through effective conflict resolution and promotional strategies. Skilled in staff training, inventory management, and social media marketing. Proven ability to increase sales and streamline operations while fostering a collaborative team environment.

Overview

3
3
Languages
1
1
Certification
2027
2027
years of professional experience

Work History

Bartender

J hollingers restaurant Group
Silver Spring, Maryland
2025 - Current
  • Prepared and served a variety of cocktails and beverages to patrons.
  • Maintained cleanliness and organization of bar area during service hours.
  • Engaged with customers to provide excellent service and enhance their experience.
  • Trained new bartenders on techniques, menu items, and customer service standards.

Assistant General Manager

The 4 Corners Pub
Silver Spring, Maryland
2017 - Current
  • Managed daily operations and staff supervision in a high-traffic pub environment.
  • Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing service efficiency.
  • Oversaw customer service initiatives to enhance guest satisfaction and retention.
  • Resolved customer complaints promptly while upholding professional standards.
  • Trained new employees on service standards and operational procedures.
  • Implemented inventory control practices, streamlining stock management and reducing waste.
  • Developed promotional strategies that boosted foot traffic and sales, contributing to overall revenue growth.
  • Collaborated with kitchen staff to improve food service efficiency and communication.
  • Collaborated with marketing team to align campaigns across channels.

Server/Bartender

Pollo mex
Silver Spring, Maryland
2016 - 2018
  • Delivered excellent customer service in fast-paced dining environment.
  • Prepared and served alcoholic beverages according to established recipes.
  • Maintained cleanliness and organization of bar and dining areas.
  • Processed customer orders efficiently using point-of-sale system.
  • Assisted in training new staff on menu items and service standards.
  • Engaged with customers to enhance dining experience and build rapport.

Server

Balos estiatorio
Washington, District of Columbia
2024 - 2025
  • Delivered friendly, attentive service to elevate guest dining experience.
  • Managed table assignments to optimize workflow during busy shifts.
  • Took and communicated accurate food orders to kitchen staff in a timely manner.
  • Maintained cleanliness and organization of dining area to uphold standards.

Restaurant Floor Manager

Georgia Browns
Washington, District of Columbia
2023 - 2025
  • Supervised daily restaurant operations to ensure smooth service flow.
  • Coordinated team schedules to optimize floor coverage and efficiency.
  • Trained and mentored staff on customer service best practices.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Conducted regular staff meetings to communicate updates and expectations.
  • Implemented health and safety protocols throughout the dining area.

General Manager

El Aguila Restaurante
Silver Spring, Maryland
2020 - 2023
  • Oversaw daily operations ensuring service excellence at a popular dining establishment.
  • Managed staff schedules to optimize coverage during peak hours and events.
  • Coordinated menu planning with chefs to enhance customer dining experiences.
  • Implemented training programs for new employees on restaurant procedures and policies.
  • Developed marketing strategies to attract new customers and retain existing ones.
  • Resolved customer complaints promptly to uphold the restaurant's reputation for service quality.
  • Developed engaging content strategies for various social media platforms.

Server/Bartender

Azucar restaurant
Silver Spring, Maryland
2018 - 2020
  • Provided excellent customer service in fast-paced dining environment.
  • Prepared and served a variety of beverages and cocktails.
  • Handled customer complaints professionally to enhance dining experience.
  • Maintained cleanliness and organization at the bar and dining areas.
  • Managed cash register and processed customer payments efficiently.
  • Assisted in training new staff on menu items and service standards.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Education

High School Diploma -

Wheaton HS
Silver Spring, MD
01-2015

Some College (No Degree) - Hospitality Administration And Management

Cornell University
Ithaca, NY
08-2026

Skills

  • Customer service
  • Employee training
  • Inventory management
  • Promotions implementation
  • Marketing initiatives
  • Digital marketing
  • Social media management
  • Customer engagement strategies
  • Workflow coordination
  • Staff management
  • Employee scheduling
  • Conflict resolution
  • Problem-solving
  • Critical thinking
  • Team building
  • Teamwork and collaboration
  • Event management
  • Visual media management
  • CRM management

Languages

Spanish
Native/ Bilingual
English
Full Professional
French
Limited

Certification

  • Servsafe

Timeline

Bartender

J hollingers restaurant Group
2025 - Current

Assistant General Manager

The 4 Corners Pub
2017 - Current

Server/Bartender

Pollo mex
2016 - 2018

Server

Balos estiatorio
2024 - 2025

Restaurant Floor Manager

Georgia Browns
2023 - 2025

General Manager

El Aguila Restaurante
2020 - 2023

Server/Bartender

Azucar restaurant
2018 - 2020

High School Diploma -

Wheaton HS

Some College (No Degree) - Hospitality Administration And Management

Cornell University

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Rafael GuerraAGM