Rafael Guzman
Tinley Park,IL
Summary
Reliable Shipping and Receiving Manager with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Great communication skills and effectively partnering with management teams.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Warehouse Manager
Q Products & Services
Tinley Park, IL
01.2020 - 09.2023
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Communicated regularly with other departments regarding supply chain activities.
- Identified opportunities to reduce cost and improve productivity.
- Established and maintained good relations with customers, vendors and transport companies.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Implemented and planned warehouse safety and security programs and activities.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing inventory management.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Generated warehouse shipping documents, packing lists and invoices.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
Shipping and Receiving Manager
Q Products & Services
Hazel Crest, IL
07.2008 - 01.2020
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Negotiated shipping rates with suppliers to reduce overall transportation costs.
- Ensured that all customer orders were processed correctly and shipped on time.
- Coordinated the scheduling of deliveries with customers and vendors.
- Maintained detailed records of shipments including weight, cost, method of shipment.
- Organized storage areas within the warehouse for easy access to products when needed.
- Resolved any issues or disputes related to shipments promptly and professionally.
- Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
- Conducted periodic reviews of existing procedures in place to suggest modifications where necessary.
- Prepared inventory for shipment by attaching tags and labels.
Education
High School Diploma -
Bloom High School
Chicago Heights, IL 08.1996 - 06.1999
Skills
- Stock Control
- Freight Management
- Warehouse Operations
- Order Fulfillment
- Shipping Procedures
- Materials Management
- International Freight Management
- Shipping and Receiving
- Domestic Freight Management
- Workforce Management
- Data Entry
- Shipment Tracking
- Inventory Reconciliation
- Logistics Coordination
- Forklift Operation
- Documentation
Languages
Spanish
Limited
Accomplishments
- Member of company safety committee for one and a half years.
- Took some leadership courses.
Affiliations
- Enjoy time video gaming.
- Bowling enthusiast
- Enjoy all things technology related.
References
References available upon request.
Timeline
Warehouse Manager
Q Products & Services
01.2020 - 09.2023
Shipping and Receiving Manager
Q Products & Services
07.2008 - 01.2020
High School Diploma -
Bloom High School
08.1996 - 06.1999
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