Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Hernandez Jr

260 Audobon Ave,NY

Summary

Accomplished Manager with a proven track record at Glitch Master LLC, enhancing customer relations and team productivity. Expert in customer service and time management, demonstrated through streamlined operations at JetBlue and enhanced safety measures at Uber Greenlight. Achieved significant improvements in efficiency and performance, leveraging strong decision-making and team leadership skills.

Overview

17
17
years of professional experience

Work History

Manager

Glitch Master LLc
08.2020 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Accomplished multiple tasks within established timeframes.

Transportation Driver

Uber Greenlight
10.2017 - 10.2021
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.

Ramp Operations Manager

JetBlue
02.2008 - 02.2016
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Ensured timely and accurate ramp services for aircrafts by diligently coordinating with ground staff.
  • Mitigated potential hazards by regularly inspecting ramp areas and ensuring compliance with safety protocols.
  • Streamlined baggage handling processes, reducing delays in luggage delivery to passengers.

Education

High School Diploma -

Marta Valle High School
New York, NY

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager

Glitch Master LLc
08.2020 - Current

Transportation Driver

Uber Greenlight
10.2017 - 10.2021

Ramp Operations Manager

JetBlue
02.2008 - 02.2016

High School Diploma -

Marta Valle High School

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Rafael Hernandez Jr