Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rafael Juarez

Houston,TX

Summary

Energetic and personable, thriving in fast-paced environments with focus on customer satisfaction. Understanding of sales techniques and product knowledge paired with skills in communication and problem-solving. Dedicated to driving sales and enhancing customer experiences through effective solutions.

Overview

1
1
year of professional experience

Work History

Member Service Representative

Planet Fitness
02.2025 - Current
  • Greet members as they enter the club with confidence, high-energy, and professionalism.
  • Anticipate member’s need and respond by delivering efficient customer service while maintaining a professional accuracy in a fast-paced retail environment.
  • Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
  • Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Baker

Crumbl
07.2024 - 02.2025
  • Worked closely with team members to ensure smooth kitchen operations and order fulfillment.
  • Fostered a collaborative work environment through clear communication and support, contributing to team goals and maintaining high standards of service.
  • Assisted with inventory tracking and restocking of ingredients and supplies, ensuring kitchen operations remained well-stocked and organized.
  • Followed company recipes and procedures to prepare high-quality cookies consistently.
  • Ensured that all baked goods met Crumbl's standards for taste, texture, and presentation.
  • Promoted seasonal specials and limited-time flavors to customers, contributing to increased sales and enhancing the customer experience.

Host/Hostess

Gringo's Tex Mex Restaurant
05.2024 - 07.2024
  • Managed the waitlist system, keeping guests informed about wait times and ensuring timely seating.
  • Handled reservations and coordinated with the front-of-house team to accommodate special requests or large parties.
  • Communicated effectively with servers, kitchen staff, and management to ensure timely seating and smooth guest transitions between dining areas.
  • Provided support during peak hours by relaying important information about guest preferences or concerns.
  • Ensured the host stand and surrounding areas were kept clean, organized, and welcoming.
  • Assisted guests with inquiries about the menu, wait times, and restaurant policies.
  • Provided a high level of service by addressing concerns promptly and ensuring guests felt valued throughout their dining experience.

Education

Bachelors of Science - Forensics Chemistry

Sam Houston State University
Huntsville, TX
05-2027

High School Diploma -

Summer Creek High School
Houston, TX
05.2023

Skills

  • Customer Service
  • POS System Operation & Cash Handling
  • Sales & Upselling
  • Team Collaboration
  • Time Management
  • Bilingual
  • Call center experience
  • Account management

Timeline

Member Service Representative

Planet Fitness
02.2025 - Current

Baker

Crumbl
07.2024 - 02.2025

Host/Hostess

Gringo's Tex Mex Restaurant
05.2024 - 07.2024

Bachelors of Science - Forensics Chemistry

Sam Houston State University

High School Diploma -

Summer Creek High School

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