Open To Work
Rafael Junior Rosario
Miami
Work Preference
Summary
Seasoned Operations Manager with expertise in logistics operations, fostering high-performing teams and streamlining processes. Strong background in training staff, managing diagnostic support functions, process improvement, and leveraging technology to enhance service quality and patient satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Lead Health Technician
Department of Veterans Affairs
Miami
04.2025 - Current
- Executed training programs that elevated technician expertise and operational efficiency.
Enhanced daily operations through strategic implementation of process improvements.
Possessed over 10 years of experience in customer service tech management and administration.
Performed diagnostic assessments to troubleshoot and resolve technical challenges.
Delivered targeted customer training to maximize product effectiveness.
Showcased exceptional organizational skills while managing multiple priorities.
Guided team members through mentorship to strengthen overall performance.
Aligned departmental activities with organizational objectives to drive success.
Lead Health Technician
Department of Veterans Affairs
San Antonio
01.2023 - 03.2025
- Led training initiatives that enhanced team performance and productivity.
Streamlined daily operations through implementation of best practices and process improvements.
Executed diagnostic assessments to identify and resolve technical issues efficiently.
Facilitated customer training and education programs to boost user proficiency.
Demonstrated strong organizational skills in managing multiple priorities.
Mentored team members to foster professional growth and development.
Committed to achieving organizational objectives and improving overall outcomes.
Health Technician
Department of Veterans Affairs
Miami
09.2020 - 12.2022
- Streamlined daily operations by implementing process improvement initiatives.
Directed training programs that bolstered technician capabilities and service delivery.
Performed diagnostic assessments to troubleshoot technical challenges efficiently.
Facilitated customer education sessions for optimal product utilization.
Demonstrated strong mentoring abilities, guiding team members for skill enhancement.
Committed to achieving organizational goals through effective collaboration.
Enhanced operational performance by adopting best practices in tech management.
Education
Bachelors - Healthcare Administration
University of Phoenix
San Antonio, TX08-2021
Associates - Social Work
Alamo Colleges - San Antonio College
San Antonio, TX07-2018
Associates - Sociology
Alamo Colleges - St. Philips College
San Antonio07-2018
Skills
- Health Technology Integration
- Diagnostic support
- Clinical Support
- Process Optimization
- Performance metrics
- Cross-Functional Collaboration
- Team leadership
- Leadership coaching
- Training & Onboarding
- Crisis management
- Customer relationship management
- Effective communication
- Time management
- Booking oversight
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Occupational Hearing Conservationist
- Certified Mental Health Technician
Accomplishments
- Individual Time-off Award - Ratings Based 2026 - Exceeding Annual ratings expectations.
- Individual Time-off Award - Ratings Based 2025 - Creating and executing new process improvement strategies.
- Individual Time-off Award - Non-Ratings Based 2025 - For exceeding performance targets.
Timeline
Lead Health Technician
Department of Veterans Affairs
04.2025 - Current
Lead Health Technician
Department of Veterans Affairs
01.2023 - 03.2025
Health Technician
Department of Veterans Affairs
09.2020 - 12.2022
Bachelors - Healthcare Administration
University of Phoenix
Associates - Social Work
Alamo Colleges - San Antonio College
Associates - Sociology
Alamo Colleges - St. Philips College