Summary
Overview
Work History
Education
Skills
Websites
Selected Impact Highlights
Languages
Timeline
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Nicole Umurungi

The Bronx,NY

Summary

Global Health professional with over 5 years of experience integrating healthcare, technology, and community engagement. Demonstrated success in leading impactful public health initiatives through innovative logistics and effective stakeholder collaboration. Expertise in managing diverse teams, improving health outcomes, and expanding tech-driven healthcare solutions in underserved areas.

Overview

6
6
years of professional experience

Work History

Global Community Strategy Lead

Zipline
06.2021 - 12.2023
  • Led Zipline’s global community engagement strategy, aligning public health priorities with business growth
  • Defined lifecycle phases and KPIs to ensure sustainability and measurable community impact
  • Partnered with marketing, government, and communications teams to increase visibility and trust in Zipline’s services
  • Built tools to visualize and communicate impact data to internal and external stakeholders
  • Mentored Community Leads across countries, standardizing best practices and supporting global team development

Rwanda Community Lead

Zipline
01.2020 - 06.2021
  • Designed and led community outreach efforts across Rwanda to increase Zipline’s healthcare service awareness
  • Built strong partnerships with local leaders, clinics, and NGOs to boost adoption and trust
  • Coordinated over 100 events and giveback programs, including blood drives and community days
  • Fostered inclusive environments and promoted team alignment with Zipline’s mission and values

Health & Fulfillment Operator

Zipline
09.2019 - 01.2020
  • Managed accurate storage, picking, and dispatch of medical inventory in compliance with health regulations
  • Contributed to a 67% reduction in blood wastage and a 51% decrease in maternal deaths through timely delivery
  • Collaborated with flight and operations teams to ensure smooth execution of urgent medical supply orders

Administrative Assistant

Exuus Ltd
07.2017 - 07.2018
  • Provided operational and administrative support in a startup environment, managing files and scheduling
  • Used Excel, Word, and Google Drive to streamline documentation and team coordination
  • Strengthened internal workflows through effective communication and organization

Education

Master of Science (MSc) - Global Health Delivery

University of Global Health Equity
Rwanda
09-2019

Bachelor of Science - Biotechnology

University of Rwanda - College of Science And Tech
Rwanda
08-2017

Skills

  • Community and public health strategy
  • Medical logistics and inventory management
  • Stakeholder engagement and relationship building
  • Microsoft Office proficiency
  • Health technology integration
  • Cross-functional team leadership
  • Event coordination
  • Project management

Selected Impact Highlights

  • Healthcare Delivery & Outcomes, Enabled a 67% reduction in blood wastage and contributed to a 51% decrease in maternal deaths due to timely delivery of essential medical supplies., Maintained 99% accuracy in handling and dispatching temperature-sensitive products such as vaccines, medications, and blood.
  • Strategic Leadership, Developed and implemented Zipline’s multi-year global community strategy, scaling impact across multiple countries., Defined KPIs and program milestones to measure success across lifecycle phases and optimize community engagement., Hired, trained, and mentored regional Community Leads to expand mission-aligned operations and performance.
  • Community & Stakeholder Engagement, Led over 100 outreach events and health-focused community campaigns to promote Zipline’s services., Built partnerships with health ministries, NGOs, and community champions, contributing to national-level health improvements., Created storytelling and reporting tools to translate impact data into compelling insights for internal and external stakeholders.

Languages

English
Full Professional
French
Full Professional

Timeline

Global Community Strategy Lead

Zipline
06.2021 - 12.2023

Rwanda Community Lead

Zipline
01.2020 - 06.2021

Health & Fulfillment Operator

Zipline
09.2019 - 01.2020

Administrative Assistant

Exuus Ltd
07.2017 - 07.2018

Master of Science (MSc) - Global Health Delivery

University of Global Health Equity

Bachelor of Science - Biotechnology

University of Rwanda - College of Science And Tech
Nicole Umurungi