RAFAEL LEYVA
AC Pros HVAC
Crestline,CA
2
Languages
19
years of professional experience
Experienced in customer service and retail operations with a strong background in team leadership and problem-solving. Proven ability to manage staff, handle money, and ensure compliance with regulations. Excited to apply skills in Customer Service Manager role to support and grow the new team.
Work History
Warehouse Loader
1 Year 3 Months- Assisted team members in optimizing loading processes to improve overall efficiency.
- Guided new hires in mastering loading techniques and adhering to safety standards.
- Achieved performance goals for speed, accuracy, and quality under tight deadlines.
- Enhanced on-time delivery rates through precise truck loading aligned with established schedules.
Assistant Manager
17 Years 8 Months- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Monitored sales performance to identify potential areas for improvement.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
- Monitored store security systems to detect any suspicious activity or theft attempts.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
Education
High School Diploma
Skills
Customer service
Team leadership
Problem-solving
Money handling
Staff supervision
Retail operations
Employee scheduling
Package handling
Following instructions
Warehouse safety
Loading and unloading
Order picking
Workplace cleanliness
Pallet jack handling
Heavy lifting
Truck loading
Product picking
Forklift operations
Reading comprehension
Load balancing
Stacking and wrapping
Line loading
Pallet breakdown
Teamwork and collaboration
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
LANGUAGES
Spanish
Bilingual
Timeline
Warehouse Loader
AC Pros HVAC
06.2025 - CurrentRead More
Assistant Manager
Party City
07.2007 - 03.2025Read More
Garey High School
High School Diploma
Read More