Rafael Medeiros
Schaumburg,IL
Summary
Dedicated front desk professional skilled in customer service, cash handling, and time management. Proven ability to implement process improvements that enhance guest satisfaction and workflow efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Amz Trucking
Broadview, IL
08.2025 - 01.2026
- Coordinated room assignments and maintained accurate booking records using reservation systems.
- Assisted in training new front desk staff on procedures and customer service standards.
- Handled job opportunities for truckers.
- Implemented process improvements that enhanced workflow efficiency and guest satisfaction rates.
- On call for truckers assisting when needed.
Sales Associate
Brasa Comprido BJJ
Glendale Heights, IL
01.2023 - 07.2025
- Assisted customers in selecting appropriate BJJ gear and apparel, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring optimal product visibility and accessibility.
- Processed sales transactions accurately, handling cash and electronic payments efficiently.
- Built strong customer relationships through effective communication and personalized service.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Schaumburg Highschool
Schaumburg, ILSkills
- Customer service
- Front desk management
- File management
- Problem-solving skills
- Cash handling
- Time management
- Guest accommodations
Languages
Portuguese
Native or Bilingual
Timeline
Front Desk Agent
Amz Trucking
08.2025 - 01.2026
Sales Associate
Brasa Comprido BJJ
01.2023 - 07.2025
High School Diploma -
Schaumburg Highschool