Rafael Morabe
South San Francisco,California
Summary
Hardworking and dedicated Bartender and Customer Services professional with experience in high volume dining and service delivery establishments. Prioritizes upholding highest standards of customer service with organized and safe food handling practices. Well-versed bartender with diverse menu of memorized drink recipes and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender/Server
The Cheesecake Factory
11.2021 - 06.2023
- Demonstrate multitasking abilities by handling multiple orders and customers simultaneously, maintaining high level of efficiency increasing customer satisfaction
- Effectively manage customer complaints or issues, resolving them promptly and maintaining positive customer experience
- Working effectively in fast-paced environments, maintaining composure and professionalism during busy shifts
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Pro Services Associate
The Home Depot
05.2020 - 11.2021
- Managed over 10 customer phone orders a day to organize and schedule bulk ordered materials.
- Operated cash register to accept cash, credit card and gift card payments.
- Tracked customer service cases and updated service software with customer information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Science - Public Health, Population Data Science
San Jose State University
San Jose, CA05.2024
Skills
- Guest Relations Management
- Active Listening
- Time Management
- Server Training
- Adaptable
- Critical Thinking
- Communications Protocols
- High-Volume Dining
- Pos Operation
Certification
- Food Handler Certification, eFoodTrainer Inc. - June 2021-June 2024
- Responsible Beverage Service Certification, California Department of Alcoholic Beverage Control - August 2022-August 2025
- CPR Certification, National Health and Safety Association - August 2023-August 2025
Timeline
Bartender/Server
The Cheesecake Factory
11.2021 - 06.2023
Pro Services Associate
The Home Depot
05.2020 - 11.2021
Bachelor of Science - Public Health, Population Data Science
San Jose State University