Rafael Prieto
Cottonwood,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
U-Haul
06.2023 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Social Media Agent
Afni
05.2021 - 03.2023
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding customer service experiences.
- Answering customer messages, comments, and DMs with timely and helpful information.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Managed approximately 50 incoming messages and calls a day.
Front Desk Agent
Orchards Inn
06.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Education
High School Diploma - undefined
05.2019
Skills
- Adaptability
- Service Support
- Critical Thinking
- Bilingual
- Data Entry
- Adaptability and flexibility
- Customer service
- Active listening
- Live chat support
- Call center experience
LANGUAGES
English
Spanish
Timeline
Customer Service Representative - U-Haul
06.2023 - 07.2025
Social Media Agent - Afni
05.2021 - 03.2023
Front Desk Agent - Orchards Inn
06.2019 - 02.2021
Mingus Union High School - High School Diploma,
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