Rafael Prieto
Casa Grande,AZ
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Front Desk Agent
Radisson Hotel
12.2025 - 07.2026
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new staff on front desk protocols and best practices for guest interaction.
Customer Service Representative
U-Haul
06.2023 - 11.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Remote Social Media Agent
Afni
05.2021 - 03.2023
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding customer service experiences.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Manage an average of 80 incoming messages and calls a day.
Front Desk Agent
Orchards Inn
06.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
High School Diploma -
Mingus Union High School
Cottonwood, AZ05-2019
Skills
- Live chat support
- Customer service
- Problem-solving skills
- Microsoft office
- POS systems
- Data entry
- Administrative skills
Languages
English
Spanish
Timeline
Front Desk Agent
Radisson Hotel
12.2025 - 07.2026
Customer Service Representative
U-Haul
06.2023 - 11.2025
Remote Social Media Agent
Afni
05.2021 - 03.2023
Front Desk Agent
Orchards Inn
06.2019 - 02.2021
High School Diploma -
Mingus Union High School