Rafael Rodriguez Gonzalez
Dallas
Summary
Results-driven IT technician specializing in network and device troubleshooting. Proven ability to provide smart hands support in data centers and effectively resolve customer issues, ensuring operational efficiency and high-quality service across diverse environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Engineer II
NCR to NCR Atleos
04.2022 - Current
- Provided smart hands support and troubleshot Data Center servers (Cisco, Nutanix, Veritas) to facilitate optimal performance.
- Repaired and troubleshot networks for stores and restaurants to maintain connectivity and service reliability.
- Repaired and troubleshot self-checkout machines and printers to ensure operational efficiency.
- Repair/troubleshoot ATM machines
- Conducted initial configurations for devices to ensure proper setup and functionality.
- Executed imaging processes for devices to ensure they meet required specifications.
Field Technician I
Spectrum
01.2022 - 02.2022
- Installed and maintained telecommunications equipment at customer locations.
- Diagnosed and repaired service issues for residential and business clients.
- Conducted routine inspections to ensure system performance and reliability.
- Installed equipment and ran coax cable to ensure reliable connectivity for customers
IT Field Tech
Independent Contractor
10.2021 - 12.2021
- Executed cable punchdown and terminations, ensuring reliable network connectivity
- Pulled CAT cable for network installations, enhancing operational efficiency across multiple stores
- Installed point-of-sale equipment at store locations, streamlining transaction processes
- Repair networks for stores
Part Sales Manager
Autozone
05.2019 - 10.2021
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction.
- Managed inventory by tracking stock levels and organizing supplies to ensure optimal product availability.
- Oversaw daily operations and led team to consistently meet organizational goals.
- Handled cash and credit transactions to ensure accurate and timely checkout.
- Assisted in Spanish interpretation to support effective dialogue between parties.
Education
High School Degree -
Pegasus Charter of Liberal Arts & Science High School
Dallas, TX05-2019
Skills
- Data Center support
- Troubleshooting
- Incident management
- Disaster recovery
- Root-cause analysis
- Networks
- Operating systems
- Linux
- CMD/CLI/PowerShell
- PuTTY
- CIMC/UCSM
- Imaging
- Microsoft
- MS office
- Customer issue resolution
- Problem-solving
- Time management
- Communication
Certification
- Comptia A+
- Cisco CCT
- Weights & Measures Class 1
Languages
Spanish
Full Professional
English
Full Professional
Affiliations
- Video Game modding
- Home Lab
- Linux tinkering
Accomplishments
- 3 Accountability Award due to Ciena & Wells Fargo giving me Exceptional Service Award
- Service First Award for overall recognition to our dedication on Ciena Calls
Timeline
Customer Engineer II
NCR to NCR Atleos
04.2022 - Current
Field Technician I
Spectrum
01.2022 - 02.2022
IT Field Tech
Independent Contractor
10.2021 - 12.2021
Part Sales Manager
Autozone
05.2019 - 10.2021
High School Degree -
Pegasus Charter of Liberal Arts & Science High School